Senior Information System Support Specialist - Computing Infrastructure & Services

Location: Augusta,Maine,United States

OFFICE OF INFORMATION TECHNOLOGY - MAINE IT

COMPUTING INFRASTRUCTURE & SERVICES

Opening Date: June 3, 2024

Closing Date:  June 17, 2024

Job Class Code: 0902
Grade: 26
Salary: $62,813.92 - $84,820.32/Annually (includes 15% recruitment & retention stipend) and eligible for an additional 5% training bonus
Position Number: 004250749

Are you looking for a career where you can make a difference?  Do you enjoy working in a team environment?  Most importantly, do you want to live, work, and play in the beautiful State of Maine?

About the position:

MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do.  At MaineIT we:  

• Practice Customer-focus, ensuring that our customers are heard, and their needs are met.
• Hold ourselves to a high level of Accountability by being transparent with our stakeholders.
• Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.
• Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.

The Office of Information Technology provides a full range of enterprise technologies to support the citizens of Maine. This is an exciting position for a qualified individual who has demonstrated experience and has a successful track record in providing support and administration of Microsoft 365 services and Windows Server Operating Systems.

What you will do in this position:

You will manage and administer Domain Controllers, Enterprise Certificate Services, Azure Active Directory, Microsoft 365, Cloud Services and Connectivity to Active Directory, as an active contributor of the team. You will work on a team handling request and participate in professional communications as a team player who demonstrates excellent collaboration skills. You will also have the opportunity to participate in other areas within our group.

The position will provide support for the Office of Information Technology and all customers we support. The position performs a full range of system administration functions to control systems and attain maximum utilization and efficiency within Enterprise Directory Services team. This position maintains group policy objects, domain controllers, updating infrastructure, administering, and supporting on premise/cloud identity environments. The position is a key player in the support and maintenance of all users within the States systems as far as access control.

The Team within the Office of Information Technology offers professional and technical hosting and enterprise services to agencies. The Team resides within the Computing Infrastructure & Services Group, which supports a wide range of applications utilizing Windows Server, Microsoft 365, Microsoft Teams, Microsoft Endpoint Configuration Manager, Directory Services, Enterprise Backup and Storage, SQL Server, IIS, SharePoint, and other COTS products. Work is performed under supervision. This position is in Augusta. The CIS Group requires 24x7 server support. This requires the position to be on-call in a rotation format.

What is in it for you?

You will have a chance to show off your skills and work in a collaborative team environment with highly skilled technical and business minded individuals. You will have opportunities to grow, develop, and learn new skills as we advance to embrace emerging technologies. You will be in a work environment that cares about people and in a place where we have fun conducting our work and serving customers.

An average day of responsibilities will include things like…

You will be expected to manage your work at a technical level with limited supervision.

• Subject matter expert within the team
• Provide tier-3 support in an enterprise environment for a variety of technologies including Active Directory, Microsoft 365, Windows Server, VMware, and Azure.
• M365 Administration (assign licenses, manage users’ properties, create users, update password expiration policies, manage service requests and monitor service health)
• Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency within Active Directory, Microsoft 365, and Windows Server Operating Systems
• Maintains PowerShell scripts for the team
• Responsible for troubleshooting and resolving complex issues
• Pla