ワークフォースプランナー [WBSTT - Visitor Experience部門]

Every great story has a new beginning, and yours starts here.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Warner Bros. Studio Tour Tokyo – The Making of Harry Potter

The newest addition to the division will be Warner Bros. Studio Tour Tokyo – The Making of Harry Potter (WBSTT), an indoor attraction that will invite visitors to step into the fascinating behind-the-scenes world of Harry Potter and the Wizarding World. The Studio Tour Tokyo will offer special features to enable visitors to deepen their understanding of how the Harry Potter and Fantastic Beasts films were made. With iconic film sets to explore, costumes and props to discover and magical experiences to delight, the indoor attraction will invite visitors to enjoy scenes from the films first-hand and discover how the world's favorite book series was brought to life on screen.

Unlike a theme park, the Studio Tour will allow visitors to step into film sets and enjoy an exciting entertainment experience. This will be only the second tour of its kind in the world and will build on the hugely successful Warner Bros. Studio Tour London (WBSTL).

Covering over 960,000 Sq Feet Warner Bros. Studio Tour Tokyo – The Making of Harry Potter will be opening in Toshimaen in the first half of 2023.
 

Primary Purpose of the Job:

The purpose of this job is to plan, coordinate, excute and promote the schedule, working shift patterns of the team in accordance with the strategy. Key objectives include.

• Support line operations by managing personnel appropriately, planning and creating schedules and working shift patterns to ensure a world-class customer experience.

• Consult with and strategically execute with all support teams and other stakeholders to ensure training, event, and project requirements are met within schedule.

• Maximize the efficiency of the team schedule, working shift pattern and ensure budget goals are met.

• Strategically contribute to the personnel budgeting process to ensure that long-term plans are being met.

Essential Job Functions:

Planning and Operating

• Understand the planning of busy periods, off-peak periods, and other events throughout the year and create appropriate schedule, working shift patterns for front line operations.
• Understand the applications and time and attendance systems used for staffing.
• Verify and report on a weekly and monthly basis that the planned plan is being executed.
• Monitor attendance, overtime, etc., to verify, propose and implement efficient operations.
• Actively seek ways to remedy technilogical scheduling issues, ensuring that any issues are resolved in a timely manner.
• Analyse and where necessary adapt existing processes to ensure maximum efficiency is achieved.
• Work across the business to identify opportunities to operationally improve the schedule.
• Proactively seek ways to improve on procedures and processes.

Supporting

• Ensure that the team understands the concept of proper staffing and collaborate with them to propose an efficient schedule.
• Have an overview of the Time & Attendance system, assist the team leaders and team members in maintaining an accurate system.
• Working with  team to get the most from the Time & Attendance system, liaising with the relevant teams in times of upgrades etc.
• Plan Visitor Experience front line recruitment and training.
• Understand the field operations workflow and service levels.
• Work closely with colleagues within the Studio Tour and WBSL organization.

Reviewing and Forecasting

• Collate and present departmental reports as required.
• Work with managers to understand the labor budget for studio tours.
• Report and provide data for budgeting and business planning purposes.

Selection Criteria

Relevant Previous Work Experience

• Experience of scheduling a large customer facing team in a similar operational environment (within the tourism, leisure