Network Credentialing & Enrollment Intern

Our mission at Talkspace is to help people heal. To get there, we need exceptionally passionate, bright, and motivated people. Want to help over one million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for a Network Credentialing & Enrollment Intern who wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us in achieving our mission. This internship will involve supporting our Credentialing Team with payer enrollment applications, managing CAQH profiles for the Talkspace group, and supporting the enrollment process for the group’s providers. The role will maintain a close relationship with the Network Payer Team and support the day-to-day credentialing operations of provider workflows.


Talkspace is headquartered in New York, NY, but this role can be remote and will report to our Network Credentialing Manager.


What You'll Do:

Payer Enrollment

• Submit group enrollment applications via payer enrollment portals
• Manage CAQH group profiles and confirm that providers are linked to the correct location and payer
• Access data in credentialing systems and input the data into the CAQH system
• Collaborate with the Payer Team to ensure new and existing payer relationships are maintained
• Ensure efficient certification applications are submitted and processed for each provider
• Collaborate with the Credentialing Manager and Credentialing Specialist to ensure a roster update is submitted timely and efficiently
• Work closely with the payer point of contact to manage the enrollment process from start to finish

Credentialing

• Perform daily credentialing functions as needed
• Coordinate with Credentialing Verification Organization (CVO) to ensure timely completion of credentialing reviews
• Perform weekly follow-up reviews of provider statuses and communicating status updates to CVO
• Correspond with providers for missing data elements such as NPI numbers and/or CAQH profile information
• Correspond with providers to advise on their status via Zendesk
• Document credentialing correspondence with providers and/or CVO
• Notify incomplete credentialing statuses to providers
• Ensuring accurate storage records of provider files

Team Collaboration

• Be an active participant and problem solver in recurrent meetings
• Performs other related duties as assigned
  
  

About You:

• You are excited to take on new challenges
• You are organized, detail oriented, and are able to manage multiple projects and priorities
• You are a constant learner and are open to learning new platforms and systems
• You thrive both independently and in a cross-collaborative environment
• High school diploma (required)

Bonus Points

• Previous credentialing experience or previous industry experience in the behavioral health or mental health field
  
  

Why Talkspace? 

Talkspace is the most comprehensive and convenient way to take care of your mental health and wellness, focused on providing quality mental health services on your own terms. 

Our signature psychotherapy and psychiatry product connects individual users with a network of thousands of licensed mental health providers through an easy-to-use and HIPAA-compliant web and mobile platform. With Talkspace, users can connect their dedicated provider via live video, text, or phone.

Backed by over 10 years of industry-leading research and clinically proven results, our accessible care model continues to make huge strides in lowering the barriers to quality mental healthcare services nationwide. Talkspace is the top insurance-covered therapy service with over 112 million Americans covered and a leader within the Corporate Wellness Space, with more than 200 employer partnerships across several industries.

Our focus to help people feel better starts at Talkspace, where we connect and collaborate as a team to make the world a better place. Fun company-wide events, happy hours, wellness perks, flex PTO, access to Talkspace products, and competitive benefits are just some of the ways we make Talkspace a great place to work. Do you want to save the world? Come join us! 

 

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification, if you believe you could make a great addition to this team.