Guest Services Representative

Overview

The Office of Events is a growing department whose primary function is to ensure the events hosted by Utah State University, "Exceed Expectations".

 

Guest Services Representatives are responsible for ensuring a fun, exciting, and safe experience for patrons while attending Utah State University events. The Office of Events is hiring now and for the upcoming school year. The position is on campus.Guest Services is seeking to fill multiple positions and will be an ongoing search. Opportunities for growth and advancement into departments such as USU Fine Arts, Event Hosting, and Youth Programs including internships and work-study programs.

Responsibilities

• Greet and welcome guests to Utah State University in a friendly and professional manner
• Perform accurate access control of entry including, scan or tear tickets to allow entry, identify fraudulent tickets and deny invalid credentials.
• Perform appropriate access control to restricted areas to those with valid credentials.
• Enforce "prohibited item" rules and professionally communicate the need for compliance to these rules.
• Maintain a working knowledge of facility layout and traffic flow to provide accurate answers to guests and provide excellent customer service
• Assist guests with questions, comments, complains or suggestions. Act as a source for information. Follow-up when necessary
• Maintain knowledge and adhere to guidelines for Americans with Disabilities Act.
• Maintain knowledge of individual responsibility and follow proper emergency management procedures.
• Enforce individual event/venue rules and provide other services as noted by venue. Provide overall outstanding customer service

Qualifications

Qualifications:

• US Work Authorization is required.
• Prefer three months experience with customer service.
• Employees must maintain a well-groomed and professional appearance.
• Must have excellent written & verbal communication skills.

Knowledge, Skills, Abilities:

• Ability to problem solve.
• Excellent customer service and people skills.
• Ability to follow instructions.
• Ability to work independently with little supervision and handle difficult situations with the public and guests in a calm & professional manner.
• Hours will vary depending on season and number of events at venues. Hours may include: nights, weekends & holidays.

Required Documents

Along with the online application, please attach:

Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

Class schedule with availability to be typed/pasted at the end of your application under “Other Documents”

**Document size may not exceed 10 MB.**

Advertised Salary

$11.00 per hour with opportunities to earn raises

ADA

The position requires some physical activity. Employees must have sufficient strength to perform the duties and responsibilities of the position including heavy lifting and/or pushing and pulling of heavy objects (20+ pounds). Employees must be prepared to assume uncomfortable positions such as crawling, kneeling, and squatting. Employees must also be prepared to stand, walk, ascend, and descend stairs for most of their shift. Additionally, the work environment may include confined or narrow spaces. Employees may work outdoors, may not be protected from weather conditions or contaminants, and may be exposed to extreme temperature fluctuations.

University Highlights

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties. As an R1 research institution, Utah State is dedicated to advancing knowledge through research and scholarly activities, providing a high-quality undergraduate and graduate education at an affordable price.

 

Utah State is committed to cultivating a community of inclusive excellence where all perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all membe