Delivery Director - Strategic Accounts

Company Overview

Bridgenext is a digital consulting services leader that helps clients innovate with intention and realize their digital aspirations by creating digital products, experiences, and solutions around what real people need. Our global consulting and delivery teams facilitate highly strategic digital initiatives through digital product engineering, automation, data engineering, and infrastructure modernization services, while elevating brands through digital experience, creative content, and customer data analytics services.

 

Don't just work, thrive. At Bridgenext, you have an opportunity to make a real difference - driving tangible business value for clients, while simultaneously propelling your own career growth. Our flexible and inclusive work culture provides you with the autonomy, resources, and opportunities to succeed. 

Position Description

We are looking for a hands-on Delivery Director to lead one of Bridgenext’s most important client engagements within a leading global insurance and wealth/asset management enterprise spanning life insurance, annuities, retirement, and group benefits. Reporting to the SVP of Delivery, this leader will be accountable for the health, execution, and continuous improvement of a complex, multi-business-unit portfolio. The role requires a versatile delivery leader who can move comfortably between executive governance, program execution, financial management, technical discussions, and client relationship management. 

 

The Delivery Director will serve as Bridgenext’s on-the-ground delivery leader for the account. The primary mandate is to ensure that active programs are well governed, properly staffed, technically sound, financially healthy, and consistently delivering measurable outcomes. The individual will work closely with client technology and business leaders, enterprise architects, delivery managers, engineering leads, and Bridgenext practice teams across cloud, data and analytics, AI/GenAI, Salesforce, and digital engineering. The role also supports organic account growth by identifying adjacent needs through strong delivery performance and by helping shape credible, executable solutions. 

 

This role is ideal for a seasoned delivery and technology leader who is equally comfortable reviewing a program plan, challenging an architecture or estimate, resolving a client escalation, coaching delivery leaders, and presenting portfolio health to senior executives. Success requires breadth, judgment, technical curiosity, and the ability to operate effectively in a growing mid-sized services organization where leaders are expected to be hands-on. 

 

Responsibilities include but are not limited to: 

• Portfolio Delivery Leadership 
  • Serve as the senior Bridgenext delivery leader for a strategic enterprise account within the insurance and wealth/asset management industry, reporting to the SVP of Delivery 
  • Own the overall health of the account portfolio across delivery, quality, client satisfaction, financial performance, staffing, and operational governance 
  • Establish practical delivery rhythms, scorecards, executive reporting, and intervention mechanisms across multiple programs and workstreams 
  • Partner with delivery managers, program managers, architects, and engineering leads to remove blockers, improve predictability, and drive accountability 
• Program Execution & Commercial Management 
  • Own end-to-end delivery accountability across active programs, including scope, plans, dependencies, financials, margin, utilization, staffing, and resourcing decisions 
  • Ensure programs are delivered on time, within approved commercial parameters, and to agreed quality and outcome expectations 
  • Lead risk, issue, dependency, change-control, prioritization, and escalation management; intervene directly when programs require recovery or executive attention 
  • Review estimates, delivery models, statements of work, staffing plans, and milestone assumptions to ensure commitments are realistic and executable 
• Technical & Solution Leadership 
  • Maintain sufficient technical depth to engage credibly with enterprise architects, engineering leaders, product owners, and platform teams 
  • Guide solution and delivery discussions across cloud modernization, data platforms, AI/GenAI, Salesforce, digital applications, APIs/integration, DevOps and quality engineering 
  • Challenge architecture, non-functional requirements, delivery estimates, environment readiness, release plans, and technical dependencies without acting as the day-to-day solution architect 
  • Promote sound engineering practices, including CI/CD, automated testing, observability, secure delivery, data quality, platform governance, and responsible AI controls 
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