Director of DevOps

Gabb gives families a better choice for their kids’ first technology. Our product portfolio spans purpose-built hardware alongside digital services. Everything we build is designed to let families introduce technology in steps, giving kids connection without the harms of a fully open smartphone. We’re a fast-growing, mission-driven company headquartered in Lehi, Utah, with a team that genuinely loves what we do and why we do it.

ABOUT THE ROLE

Gabb is seeking a Director of DevOps to build, lead, and mature the infrastructure and platform engineering function as we scale to millions. This is not a maintenance role. Our DevOps practice needs a leader who can assess the current state honestly, define the architecture and operational standards that will carry us forward, and build the team and systems to execute.

You will own infrastructure reliability, CI/CD, observability, incident response, cost management, and platform scalability. You will also be the person who establishes the processes, documentation, and operational culture that will scale with the business. If you’ve built a DevOps function inside a growing company before — not just inherited one — this is the role.

You will work closely with engineering, product, and executive leadership to shape the future of Gabb’s platform and infrastructure — translating business priorities into technical roadmaps and making infrastructure a competitive advantage rather than a constraint.

WHAT YOU'LL DO

INFRASTRUCTURE & RELIABILITY

• Own infrastructure reliability and uptime across all environments — development, staging, and production

• Design and implement scalable, resilient systems on AWS that support continued customer and device growth

• Manage multi-regional or highly available infrastructure with clear SLAs, failover patterns, and capacity planning

• Identify and remediate security risks in infrastructure and deployment pipelines in partnership with engineering and security teams

CI/CD & DEVELOPER PLATFORM

• Build and maintain CI/CD systems and GitOps workflows that enable product teams to deploy with speed and confidence

• Improve developer tooling, deployment pipelines, and environment management to reduce operational burden on product engineering teams

• Manage Kubernetes and containerized workloads; drive infrastructure-as-code practices using Terraform, Helm, and related tooling

OBSERVABILITY & INCIDENT RESPONSE

• Build and enhance observability practices — monitoring, logging, tracing, and alerting — that provide clear visibility into system health, performance, and risk

• Establish and lead incident response practices including on-call structures, root cause analysis, and post-incident improvement processes

• Provide leadership with regular reporting and dashboards on infrastructure health, performance trends, and cost

SYSTEMS, PROCESSES & OPERATIONAL MATURITY

• Define and execute the infrastructure and platform roadmap aligned with company growth and product needs

• Establish operational processes, runbooks, and documentation that increase reliability, consistency, and knowledge transfer across the team

• Drive infrastructure cost management — build visibility into cloud spend, identify waste, and align resource usage with business goals

• Support new product initiatives with scalable platform solutions, ensuring DevOps considerations are embedded early in architecture decisions

TEAM LEADERSHIP

• Lead, mentor, and grow a high-performing DevOps team — foster a culture of ownership, collaboration, and operational excellence

• Set team direction, define roles and responsibilities, and build clear accountability structures

• Collaborate with engineering, product, and executive leadership to translate business needs into technical initiatives and priorities

WHAT WE’RE LOOKING FOR

EXPERIENCE & SKILLS

• 7+ years of experience in DevOps, SRE, or infrastructure engineering, with at least 3 years leading teams

• Demonstrated track record of building or significantly maturing a DevOps function — not just operating within an established one

• Experience operating and scaling systems to millions of users or connected devices

• Strong experience with AWS and cloud-based infrastructure at production scale

• Experience with Kubernetes and containerized workloads in production environments

• Expertise in infrastructure as code (Terraform, Helm) and C