Aftermarket Performance Program, Sr. Manager

Date Posted:

2024-08-12

Country:

United States of America

Location:

HTX99: Field Office - TX Remote Location, Remote City, TX, 73301 USA

Position Role Type:

Remote

The Performance Program Manager (PPM), individual contributor, is a direct customer facing role bringing exceptional customer service to our valued customers. The PPM will be work collaboratively with the customer to understand and prioritize their issues and working internally as a liaison between Collins Business Units and the customer to ensure complete situational awareness of the customers’ requests, issues, challenges & opportunities.

You will have demonstrated ability to understand, prioritize and effectively communicate issues/needs for the customer while also managing the needs and complexities of the business. Knowledge and insight to customer operations and aerospace aftermarket will come in handy while managing the program complexity, developing issue mitigation and closure strategies while driving disciplined milestone timelines and proactive communication. The ability to develop and foster relationships as well as effectively communicate & lead influentially is a must for success. A level of technical insight and acumen is required to successfully manage customer and internal awareness on any issues impacting operations/performance for our customers.

What You Will Do:

• Meet the overall central Collins service level objectives

• Overall relationship health and customer affinity of assigned customers

• Deliver exceptional customer service and act as One Collins point of escalation

• Drive improvements to customer scorecards and key performance metrics

• Implement, tracking and driving closure of any action items

• Maintain performance metrics

• Coordination of delivery improvement plans with associated sites and business units

• Assist in building and improving customer relationships, encouraging partnership and collaborative opportunities to engage the customer

• Provide Voice of the Customer feedback proactively identifying to leadership key areas of concern and improvement opportunities

• Coordination of business, technical reviews & executive visits

• Internal and external reporting of MRO and Spares delivery performance

• Monitor performance and component trends to identify planning & collaboration opportunities

• Domestic travel up to 25% of the time to various customer and Collins sites

What You Will Learn:

• Monitoring and managing aftermarket performance to our Lockheed customer

• Cross functional collaboration across all business units supporting all assigned customers

• Proactively seeking ways to improve on time delivery performance resulting in increased customer satisfaction and loyalty, reduced operational disruptions, early issue detection and resolution, scalable solutions and more

Qualifications You Must Have:

• Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience or in absence of a degree, 14 years of relevant experience 

• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract

• 5+ years in program/project management

Qualifications We Prefer:

• Candidate located in Dallas/Fort Worth area with expectation to be available onsite at Lockheed Martin offices is preferred.

• Military contractual experience

• Experience in airline operations and/or military aerospace aftermarket & customer support

• Experience with SAP, Tableau, Microsoft Access, Excel and PowerPoint

What We Offer:

Some of our competitive benefits package includes:   

• Medical, dental, and vision insurance  

• Three weeks of vacation for newly hired employees  

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option 

• Tuition reimbursement program 

• Student Loan Repayment Program  

• Life insurance and disability coverage  

• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection 

• Birth, adoption, parental le