Inside Customer Service Representative

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

 

Title:   Inside Customer Service Rep 

Company: BDSI

Job ID:  98442

 

This position allows telecommuting.  The selected candidate will be required to perform some work onsite at one of the listed location options:

Enfield, CT

 

Employer will not sponsor applicants for employment visa status.

 

Position Summary: 

Under general supervision, serves as the point of contact for multiple customers (not to exceed $5MM), including AOG (Aircraft on Ground) coverage for global customers. Attain or exceed monthly/quarterly/annual sales revenue and margin goals by maintaining highest quality and service standards. Develop new business through existing or potential customers.

Essential Job Duties and Responsibilities:

• Quotations (verbal and in writing) for stock and non-stock items (may include sourcing and spreadsheet process with Purchasing), for contract, quote entry and follow-up of quoted items with the customer.
• Resolves customer claims with functional departments (Accounting, Quality Assurance etc.), RMA handling, determine root cause, recommend and implement corrective actions; support Accounts Receivable with cash collection.

• Pro-actively monitor open order book, identify potential issues, and work cross-functionally to take necessary actions that ensure delivery performance and KPIs.

• Maintain a professional yet personalized relationship with assigned customers. Grow existing customers by ensuring excellence in service and on-time responses.

• Negotiates price, freight, terms, etc.

• Drive revenue and profit through both inbound and outbound calls by utilizing persuasive sales techniques (i.e. upselling selling, cross-selling).

• Collaborates with Purchasing on the inventory purchases to support major customers

• Performs other duties and responsibilities as assigned or required.

 

Basic Qualifications (Required Skills and Experience):

• High School Diploma/Equivalent
• 2-4 year's of related work experience
• Proficient knowledge in all MS Office (Excel, Word, PowerPoint) applications

 

Preferred Qualifications:

• Education: Associate's Degree in Sales or Marketing or Business Administration or Communication or Related field of study
• 4-6 year's of related work experience

 

Relocation:

• Relocation assistance is not negotiable benefit for this position.  Candidates must live in the immediate area or relocate at their expense.

 

Boeing Distribution Services Workplace:

Boeing is a tobacco free workplace and smoking is prohibited while on the premise and in the building in order to provide a healthy work environment for all. To support employees interested in quitting the use of tobacco products, BDSI is offering the Quit for Life Program to all US employees. 

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

 

Experience Level:

Individual Contributor – Level B

 

Job Type:  Regular – Full time

 

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.