eCornell Casual Enrollment Representative - Remote

As Cornell University’s online learning unit, eCornell delivers online professional certificate courses to individuals and organizations around the world. Courses are personally developed by Cornell faculty with expertise in a wide range of topics, including data analytics, management, marketing, human resources, leadership, and STEM. Students learn in an interactive, small cohort format to gain skills they can immediately apply in their organizations, while earning a professional certificate from Cornell University. eCornell has offered online learning courses and certificate programs for 15 years to over 130,000 students at more than 2,000 companies.

   

eCornell's Department of Individual Student Enrollment is looking for temporary Enrollment Representatives to join their team! An Enrollment Representative works with leadership and fellow team members to master all the key basics of the new student qualification/enrollment process and ensures achievement of all performance objectives. This is a metrics-driven position.

Please Note: Your initial 3 weeks in the position will be dedicated to onboarding and training. During these weeks you will be able to select from 2 options - 9 am -12 pm EST or 2-5 pm EST.

After onboarding, regular working hours available are between 7 am and 8 pm EST. You will be able to set your schedule with your Team Lead for the hours that work best for you in shifts of 3 hours or longer.

What you will do:  

• Master the basics of the IMPACT sales process using it to establish relationships and guide potential students. 
• Master all of the basics of our systems including but not limited to: Salesforce, Destiny, TextUs, Calendly, Drift, Facebook and LinkedIn.
• Utilize the guidelines provided to gain an understanding and implement best practices around leading and lagging indicators regardless of the method of communication tool used. 
• ○ IMPACT Score - 80 or above according to established rubric 
• ○ Learn the Opportunity Guidelines and consistently follow these guidelines 
• ○ Ensure all potential student information is accurately entered into Salesforce in a timely manner. 
• Develop a comfort level and excellent degree of service in communicating with prospective students in a variety of different ways. This may include (but is not limited to): calling potential students via phone, participating in info sessions, responding to students on Facebook or LinkedIn, or working with students on our chat platform. 
• Partner with other departments as necessary to finalize the enrollment process for our students, including the Accounting, Student Services and Help-desk teams. 

What we need:   

• High school diploma and one to three years of proven enrollment, sales or related experience. 
• Detail-oriented, organized, and able to move from one task to the next very quickly.
• Ability to provide excellent degree of customer service to both internal and external customers.
• Strong computer and technical skills.
• Excellent oral and written communication skills.

Please note - this role will require you to have your own computer (preferably a Mac) with a strong connection to the internet.  The tools required to do this job are all web based and will be provided upon hire.  The pay rate is $18/hr.

This is a fast paced position with a variety of responsibilities. These responsibilities will be different each day depending on the needs of the team.  It’s a great opportunity to maximize many different skill sets and be able to interact with a variety of different individuals throughout the day.

This is a casual fixed-term, non-benefits eligible position, with 19 hours of scheduled work per week on average .

There is no visa sponsorship or relocation assistance available for this position.

   

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

  

University Job Title:

Temporary Enrollment Counselor, e-Cornell

Job Family:

Temporary Student Services

Level:

No Grade - Hourly

Pay