Assistant Community Manager [Part-Time]

Description

Join Our Team as a Part-Time Assistant Community Manager! 

Location: Cottage Grove, WI

Are you a people-person who thrives in a fast-paced environment? Do you have a passion for organization, communication, and creating exceptional resident experiences? If so, we want YOU to be our next Assistant Community Manager!

At ACC Management Group, we’re not just managing apartments — we’re creating communities residents are proud to call home. As our Assistant Community Manager, you’ll play a vital role in supporting day-to-day operations, leasing, resident relations, and ensuring the property runs smoothly and efficiently.

What You’ll Be Doing:

• Supporting the Community Manager in all aspects of property operations
   
• Assisting with leasing and renewals — you’re the face of the property!
   
• Building strong relationships with residents and handling service requests
   
• Managing rent collections and financial reporting
   
• Ensuring the property always looks its best
   

What We’re Looking For:

• Previous experience in property management, leasing, or customer service
   
• A go-getter with excellent communication and organizational skills
   
• A team player with a positive, solution-oriented attitude
   
• Passion for helping people and improving community life
   

What We Offer:

• Competitive pay and performance bonuses
   
• Career growth opportunities within a fast-growing company
   
• Supportive team environment and ongoing training
   

ACC offers competitive pay, 401K, paid time off, & bonus opportunities!   

Essential Duties

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects.
• Greet aft walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertification's, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move in and move outs.
• Collect payment of rent according to company procedures and policies.
• Assist in the attention to all delinquency matters and reporting as need be.
• Maintain strong resident relations while continuing to enact company and community policies.
• Assist Community Manager in resident relations.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations to the Community Manager in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.

Requirements

Knowledge, Skill & Ability Requirements

• High School diploma or equivalent required.
• Previous customer service experience required.
• 1-2 years of leasing or property management experience preferred.
• Knowledge and experience in office or clerical setting.
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
• Experience with Onesite software is a plus.
• Maintain valid driver's license with acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Goal-oriented and team player.
• Ability to work independently under tight deadlines.
• Exhibits a degree of professionalism and respect through appearance and interactions with others.<