🌟 Pharmacy Liaison – NY State 🌟

Onsite - Albany, NY (Latham) | Full Time - Monday through Friday, 8AM to 4:30PM EST

Shields Health Solutions is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in specialty pharmacy management services.
✅ Critical to this position is a person who is exceptionally reliable and can work independently and establish strong, credible relationships with patients, clinicians, and internal Shields staff.
Applicants should:
✨ Be reliable and dependable: have reliable transportation, be thorough and organized, be known for conducting consistent follow-through.
✨ Results-oriented with a positive outlook
✨ Focused on high patient quality and service
✨ Detail-oriented with strong administrative/organizational skills

You should be:
🤝 Mature, approachable, professional, and comfortable interacting both in-person and on the phone
🔒 Reliable, tolerant, and determined
💬 An empathetic communicator who can see things from the other person’s point of view
👥 Most importantly, a team player in a close-knit environment

💊 Role Overview

Provides integrated support to patients and pharmacists with a hands-on approach to total quality patient care.
You will:
✔ Work closely with patients to deliver a full continuum of medication adherence support using our tools and applications
✔ Encourage patients of specialty clinics to utilize pharmacy services for superior care
✔ Seamlessly integrate with the clinic team (doctors, nurses, staff) as you’ll be located in one of the medical center clinics

🛠 Job Duties

• 🌟 Provide “legendary” care to hospital patients with custom medication management services
• 👩‍⚕️ Work alongside hospital clinicians to serve patients face-to-face and over the phone
• 📚 Educate prospective pharmacy patients on how hospital services improve care
• 🛍 Support outpatient retail and specialty prescription needs
• 📈 Grow the specialty pharmacy’s patient population
• 🔄 Ensure patients stay on track with medication regimens (outbound check-ups, securing refills, etc.)
• 📞 Communicate effectively with the centralized Patient Service Center regarding reports and lists
• 🔍 Help develop new processes for smooth operations and patient care
• ❄ Identify medications requiring special storage (hazardous/refrigerated)
• 🧰 Identify necessary supplies (sharps containers, syringes, alcohol swabs, Band-Aids)
• 📥 Answer, resolve, and triage inbound inquiries
• ☎ Perform refill reminder calls under pharmacist supervision
• 💳 Resolve insurance issues, assist with prior authorizations (PAs), and financial assistance
• 🖥 Ensure accurate documentation in all systems
• 📊 Manage and update data using database applications
• 💡 Apply observations to improve productivity, quality, and service standards
• 🔄 Identify trends, resolve problems, recommend improvements
• 🚀 Actively participate in process improvement initiatives
• 🤝 Act as a value-added business partner to stakeholders
• 🔐 Protect organization’s value by maintaining confidentiality
• 📚 Update knowledge through education, publications, and networking
• ✅ Willing to do whatever is necessary for the betterment of the Company
• ➕ Other duties as assigned

📚 Experience / Education

• Required Licensure/Certification: Experienced pharmacy technicians; CPhT preferred but not required
• Years of Experience: Required 2 years; Preferred 3–5 years as a Pharmacy Technician
• Education: High School Diploma or GED required

🧠 Skills

• Strong interpersonal communication
• Ability to work independently and demonstrate good judgment
• Excellent verbal and written communication
• Highly proficient in Microsoft Office (Excel & Word)
• Quick learner of new software programs
• Strong organizational/administrative skills

💎 Traits

• Organized, high-integrity, attention to detail
• Dependable, quality-focused, empathetic
• Good listener and communicator

⚡ Other

• Energetic, highly motivated, team player
• Discretion and confidentia