Rehab Therapy Department Secretary

Schedule: Monday -Friday; no weekends or holidays; hours: M&W 9-5:30;  T &TH 10:30-7; F 8:30-5  (with some flexibility)     Duties include registration; scheduling; answering phone; checking patient eligibility; referral coordination       Strong, positive communication skills are required     Dependability, punctuality, and a strong attendance record is a must     Customer service experience and a strong desire to work as a member of the team is preferred     Scheduling and referral coordination experience preferred but will consider training the right person     Spanish or Portuguese as a second language is helpful but not essential

1. The RehabTherapy Scheduler is responsible for scheduling patients for Physical, Occupational, and Speech Therapy. The position has significant communication requirements with practice offices. The job requires excellent communication skills to build collegial relationships with surgeons, physicians, patients, and staff. The position may also require assisting with other areas key to the continuity of patient care.

• Schedules clinical procedures to promote consistent high-quality clinical care, including scheduling the correct procedure, site, and supplies. 
• Schedules and registers patients via phone interaction to organize, arrange, and coordinate patient and facility needs by considering variables as diagnosis, personal resources, equipment needs, patient availability, patient need, duration of treatment, insurance eligibility, safety needs, and physician orders. 
• Communicates with physician offices to proactively manage dedicated time (such as block time), including anticipating scheduling changes such as additional open time (from block time releases, as applicable) or future availability. 
• Promptly informs physician offices of hospital changes.
• Other related duties as assigned.

• Required:
  • Education: High school diploma (or equivalent)
  • Experience: 1 year of scheduling experience (or related)



Metrowest Medical Center - Consolidated Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.

At Metrowest Medical Center - Consolidated, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status