Operations Training Supervisor

JOB SUMMARY

Responsible for managing the daily operations of Ops Training staff. 

 

 ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

1.Ensure appropriate onboarding of new trainers, to include business unit orientation and timely submission of all HR-required new hire documentation 

2.Coordinate and lead daily huddles to provide reminders, education and updates to staff to create a culture of team engagement, inclusivity, collaboration, and communication 

3. Enforce departmental policies, practices, procedures, and work rules in accordance with approved company, department, and client policies and assist in the development and implementation of new policies according to corporate guidelines 

4. Identify and address staff training needs, and revise training plan as needed. Audit training completions 

5. Ensure the team is meeting all productivity and operational goals 

6. Develop strong working relationships with internal customers; acts as culture and retention improvement point of contact 

7. Leads, directs and executes operational and technical training programs. Plans and facilitates the delivery of training for new-hire probationary and tenured employees for their assigned areas 

 

SUPERVISORY RESPONSIBILITIES 

If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

Direct Reports (titles) Training Specialists Indirect Reports (titles) N/A

 

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of Operational and HR processes (e.g., regulatory, financial performance, performance management, learning development planning and execution, team member engagement, retention, terminology, policy, and procedures)
• Demonstrated leadership abilities
• Ability to communicate effectively with team members in a variety of media.
• Ability to work comfortably with all levels and all areas of the organization.
• Strong organizational and project management skills
• Mature classroom management skills; able to effectively control classroom/virtual classroom and create a learning enviroment
• Ability to work with minimal supervision, self-starter and demonstrates initiative. 
• Flexible and innovative; highly adaptable to dynamic business environment; catalyst for change
• High engagement; supportive of leadership and role model for Conifer values and guiding behaviors
• Independent, logical thinker with advanced troubleshooting and analytical skills
• Knowledge of Business Operations and Learning Management Systems is preferred.
• Proficiency in Word, Excel, and Power Point

 

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment.  This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

 

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

• High School Diploma or equivalent
• College degree preferred
• 5 -7 Years of Revenue Cycle experience
• Previous 2-3 years’ experience in corporate training or supervision preferred 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must