Restaurant Associate – Restaurant Support Team

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 250 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

#LI-RO1

Job Description

Are you a service-minded professional looking for your next challenge? Does being a part of one of Europe’s fastest growing companies interest you? If so, then we'd love to chat!

Role background

Wolt has been growing rapidly in Poland ever since we entered the market in 2018. We’re now in 12 cities with more to come, and this means more restaurants to partner with along the way too!

Our Restaurant Associate in Restaurant Support team members are an important part in the merchant/restaurant relationship and journey with Wolt. This superstar team is here to help give the venues the internal support they need if anything goes wrong with their day to day operations. As such, we need to bring in the team's next superstar! :)

This role requires a solid mix of both communication and organisational skills - you must be structured and detail-oriented on one side, but then also acting as a key communicator between our operations team and restaurant partners. Adaptability and strong service mindset also come in handy in this role. We are rapidly growing as a company and need someone who is comfortable working in a fast paced environment. 

What you'll be doing

• Successfully upkeeping merchant needs, venue tasks and partner relationships with the Wolt platform and ensuring an optimal process at all times
• Making sure all merchant requests are processed in a timely manner
• Being able to easily and strategically communicate with restaurant owners and help them solve problems and create a trustworthy and reliable relationship
• Solving a wide range of tasks from changing hours of operations, menu changes, processing changes in the contract, invoicing and any other ad hoc requests
• Building relationships with our restaurant partners by training them on using our systems and keeping them up to speed on any updates
• Ensuring our portfolio of restaurants reach the highest Wolt service standards by conducting frequent quality and satisfaction checks
• Developing our restaurant partners and their business by using our collected user data
• Being responsible for our menu-platform always being up to date with the text and visuals that reflect the Wolt brand
• Helping our restaurant team in any other urgent cases
• Sharing best practices amongst our restaurant team

Qualifications

• Excellent interpersonal skills - you will be working with a lot of different people, we are looking for team players
• Experience within customer support, administration
• Structured, detailed and service-oriented
• Having the ability to multitask in high volume situations
• Being able to prioritize accordingly and meet targets 
• Self-starter and a passion for food
• Fluent in Polish and English

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! 

If you have any further questions about the position before submitting an application, you can turn to:
Caro