IT Operations Engineer I, Remote

As an IT Operations Engineer I, you are a vital contributor to the health, stability, and efficiency of our production environments. Sitting at the intersection of traditional systems administration and modern DevOps, you are responsible for deploying standard infrastructure components and ensuring that our systems remain reliable and secure.   While this role focuses on the execution of foundational IT operations, you will work closely with Senior Engineers to automate manual processes and uphold rigorous compliance standards. You will be expected to understand how server and cloud uptime impacts the broader business, ensuring that every task—from server patching to incident resolution—is performed with accuracy, documentation, and a culture of continuous improvement in mind.  

Primary Duties

• Hybrid Infrastructure & Identity Support: Deploy standard infrastructure components; assist in cloud computing architectures and identity migrations (e.g., AD to Microsoft Entra).
• Automation & Modernization: Execute infrastructure tasks using scripting (PowerShell, Python); assist in managing VDI and computing infrastructure in Azure.
• System Reliability & Incident Management: Resolve alerts/tickets in a timely fashion; participate in the On-Call rotation and support root-cause analysis (RCA) activities.
• Security, Compliance & Audit: Maintain firewalls, automated patching, and security monitoring to ensure audit-readiness (ITGC, SOX, SOC II Type II).
• Documentation & Standardization: Contribute to the team Wiki/SOP library; accurately estimate time for server configs and notify leads of potential risks.

Minimum Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience: 2+ years of experience in IT operations or similar roles, with demonstrated expertise in system administration and cloud network management.
• Technical Skill: Strong analytical and problem-solving skills, with a focus on system efficiency and user satisfaction.
 

Preferred Skills, Knowledge, and Abilities

• Proficiency in managing IT infrastructure, including security, networking, and systems administration.
• Familiarity with IT compliance frameworks (ITGC, SOX, SOC II Type II, NIST) and security protocols.
• Strong communication skills for effective collaboration across departments.
• Experience identifying infrastructure gaps and contributing to complex project solutions.
• Experience with Mobile Device Management tools
 

Physical Requirements

• Environment: Prolonged periods of sitting; extensive use of computers and keyboards.
• Physicality: Occasional walking and lifting may be required.
• Availability: Must be available for on-call duties as necessary to maintain system uptime.
 

Who We Are:Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many rolesHealth, dental and vision insurance paid up to 80% for employees, dependents and domestic partnersRobust time-off plan (21 days of PTO in your first year)Two paid volunteer days and 11 paid holidays12 weeks paid parental leave for all new parentsSix weeks paid sabbatical after six years