Assistant Manager- Stewarding (Overnight)

Company Description

Job Description

The Encore Boston Harbor Assistant Manager – Stewarding reports to the Assistant Executive Steward and is responsible for managing staff and conducting daily inspections of all food & beverage areas to ensure compliance with federal, state, and local health and fire code regulations and overall kitchen cleanliness.  This position supervises the maintenance of kitchen areas and kitchen equipment and maintains inventory and supplies necessary to support stewarding staff. Responsibilities include, but are not limited to: maximizing opportunities for departmental and company success; maintaining all Encore Standards: and ensuring excellent guest and team member experience.

JOB RESPONSIBILITIES:  

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.

• Manages short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.
• Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Manages the performance of team members under his/her area of responsibility.
• Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced. 
• Ensures department delivers and maintains a maximum level of property-wide service and satisfaction. 
• Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.
• Runs daily pre-shift meetings with stewarding team members.
• Responsible for hiring, performance management, and employee engagement within the department.  Provides training opportunities, constructive and positive feedback to team members within area of responsibility.  Creates a motivating environment.
• Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.

• Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate. 
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand.
• Manages the cleanliness and maintenance of all kitchen equipment and areas
• Ensure all food & beverage outlets are compliant with Health and Safety standards
• Responsible for positive working relationships with the Health Department and adhere to all safety and sanitation regulations
• Orders and issues correct chemicals for designated items for cleaning and sanitizing various surfaces according to OSHA regulations and hotel requirements.
• Notify Assistant Executive Steward of any tasks not completed on assigned time frame.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

Qualifications

JOB REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

18 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

ServSafe or equivalent certification preferred.

Education and/or Experience: 

High school degree or equivalent required.

Minimum 3 years of stewarding experience required, 1 years in a leadership role preferred.

Requires strong computer skills and proficiency in Microsoft Office

Candidate must have experience with planning and project management.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Knowledge of union as well as n