Telephonic Medical Case Management (Workers' compensation)

Job DetailsLevel: ExperiencedJob Location: Fresno Office - Fresno, CA 93727Position Type: Full TimeEducation Level: High School Diploma or GEDSalary Range: $85,000.00 - $98,000.00 SalaryTravel Percentage: NoneJob Shift: DayJob Category: Admin - Clerical**This is a remote position preferably in Fresno, CA. Hours will be 8 am - 5:30 pm Pacific time

**Must have an unrestricted nursing license.  CA experience preferred. 

 

POSITION SUMMARY: The medical case manager provides telephonic case management in a workers’ compensation environment coordinating resources and cost effective options on a case-by case basis to facilitate quality individualized treatment goals and return to work placement.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Possess excellent communication and organizational skills to interface with the client, claimants and staff. Work well independently and set priorities.

Primary responsibilities include:


Provide telephonic outreach for assessment, and follow up for case communication and coordination to include assessing, planning, implementing, coordinating of care
Conducts and documents initial assessment with the injured worker, employer and provider and maintain regular contact with all parties involved to facilitate communication and to formulate a clinical case plan



Responsible for coordination of contact with provider, claimant, RTW contact and claims examiner
Reviews case records and reports, collects and analyzes data, evaluates client's medical status and defines needs and problems in order to provide proactive case management services
Assessment of medical records for appropriateness of treatment and level of care being provided. Referral to the Medical Director if appropriate within the established timeframes
Facilitate timely return to work date coordinating RTW with the claimant, employer and physicians
Maintains contact and communicates updated activity with all parties involved with the case
Telephonically monitor medical appointments of the injured worker to address RTW, current treatment plan and identify potential issues and promote positive treatment outcomes. Negotiate treatment plan with treating physician


 

Additional Functions and Responsibilities


Demonstrates ability to meet administrative requirements, including productivity, time management and Quality Assurance standards
Maintain minimum billing and established template documentation standards adhering to URAC standards and company policy and procedures
Reporting billing hours in accordance with case activity and billing practices
Maintain confidentiality- Knowledge of laws and regulations pertaining to HIPPA and PHI
Other job duties as assigned


SPECIAL EQUIPMENT OR CLOTHING:

Professional attire adhering to the Company Dress Code
QualificationsEducation: 


Diploma, Associate or Bachelor’s degree in Nursing, Master’s level (or higher) in a Nursing, Health or Human Services field or equivalent related experience preferred
Current, unrestricted Registered Nurse (RN), Licensed Practical Nurse (LPN) and or Certified Case Manager (CCM) license required
CCM, CMCN, CPHUR, CPDM,  COHN or CDMS certification preferred


 

Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


Three or more years of diverse clinical experience in acute care
Two or more years of medical case management or managed care experience, Worker’s Compensation background preferred
Knowledge of utilization management, quality improvement, discharge planning, and or cost management. 
Ability to solve practical problems and deal with a variety of variables. 
Possess planning, organizing, conflict resolution, negotiating and interpersonal skills. 
Excellent interpersonal skills and excellent organizational skills.
Ability to set priorities and work independently is essential
Proficient with Microsoft Office applications including Word, Excel, and Power Point


 





                             MENTAL AND PHYSICAL REQUIREMENTS




1.  MENTAL EFFORT

 

a.  Reasoning development:

 

          Follow one- or two-step instructions; routine, repetitive task.

 

          Carry out detail but uninvolved written or verbal instructions; deal with a few concrete                            variables.

 

          Follow written, verbal, or diagrammatic instructions; several concrete variables.

 

 X      Solve practical problems; variety of variables with limited standardization; interpret instructions.

 

          Logical or scientific thinking to solve problems; several abstract and concrete variables.

 

          Wide range of intellectual and practical problems; comprehend mo