Service Desk Student Technician

Hourly Wage: $15.00

Average Number of Hours per Week: 20 hours per week

Schedule: Student employees may be able to work remotely. Mon-Fri; Some weekend and evening availability is required as well and coming to campus to work at our walk-up locations may be required.

Additional Information for Applicants: Currently hiring to start for Fall Semester.
Please complete this survey after applying: https://forms.office.com/r/vB0B7ayc4b

ORGANIZATIONAL SUMMARY:

Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th best public university in America.

USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country. 

USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: USF Information Technology

ADDITIONAL INFO FOR APPLICANTS: The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

Duties: 

We are seeking students to support the USF IT Help Desk. Responsibilities include, but are not limited to:

• Provide Level I Service Desk support for hardware, software and end user inquiries via phone, chat, email and in-person interactions.
• Enter and update trouble tickets in the Desktop support database.
• Create documentation on install processes, troubleshooting techniques and specific problem resolution for use by fellow co-workers.
• Support clinical and academic system software residing on local user PC’s, servers and networked devices.

Special skills:

• Knowledge of principles and operation of computer systems and related peripheral equipment.
• Ability to analyze and troubleshoot client issues via multiple contact methods.
• Ability to learn and adapt to a dynamic technical environment.
• Basic computing experience in a formal or informal job capacity.
• Critical thinking and problem-solving skills.
• Excellent time management skills.
• Mobile device experience including Apple and Android.
• Ability to function with a diverse team with a large workload.
• Strong communication skills with fellow coworkers, management, and other groups within the USF Information Technology department.

 Standard Learning Objectives:

As a result of this position, student will be able to:

• Demonstrate basic employability skills such as: timeliness to work, appropriate dress, interpersonal communication, and time management
• Receive and solicit feedback from supervisor and effectively apply feedback on the job