Senior Manager, Customer Operational Readiness

Senior Manager, Customer Operational Readiness in  GAC Savannah

Unique Skills:

At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world’s finest aviation experience starts with our people and when our people thrive, so does our mission.

 

• Lead a diverse, geographically distributed team of COR Managers, COR Representatives, and Cabin Systems Specialists to guide new operators through facility, operational, and organizational readiness, ensuring safe, reliable, and compliant operations from day one.
• Evaluate customer support infrastructure and advise operators on required GSE, tooling, spare parts, procedures, and operational gaps.
• Demonstrate strong critical‑thinking and problem‑solving skills to protect all aspects of the new‑customer experience.
• Build and maintain closed‑loop feedback systems that convert real‑world operational insights into improvements across Production, Completions, Engineering, Service, Programs, and Training.
• Oversee technical onboarding, ensuring teams deliver effective airframe, avionics, engine, and cabin‑systems familiarization during entry into service.
• Manage technical representatives and specialists who support operators through the transition from delivery to initial flight operations.
• Design and lead customer‑education programs that increase operator proficiency with available Customer Support network, services, digital tools, support pathways, and network resources.
• Coordinate cross‑functionally across Technical Operations, Field Support, COR teams, Cabin Specialists, and Flight‑Operations SMEs to deliver a seamless customer experience.
• Oversee Memorandum of Delivery (MOD) tracking and resolution, ensuring timely closure of delivery items and rapid response to early‑service issues.
• Collaborate with adjacent business partners to strengthen and continuously improve the MOD process.
• Advocate for customers, ensuring escalations, risks, and emerging concerns are communicated clearly to internal leadership.
• Develop, monitor, and report program‑level and team‑level performance metrics to drive transparency, accountability, and continuous improvement.
• Transform operational and performance data into actionable insights that support leadership decision‑making and service‑readiness planning.

 

 

Education and Experience Requirements

Bachelor's Degree Aeronautical Engineering or Aviation Management preferably required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 15+ years corporate aviation experience preferably in Customer Support, to include 5 years project engineering or program management experience. 5 years supervisory experience.

Position Purpose:

The Customer Operational Readiness (COR) Senior Manager provides guidance and leadership of the COR team. Ensures COR team has the tools and skills to serve as a single point of contact between Gulfstream Product Support and its customers for all issues during the period between the signing of the new aircraft sales agreement and the delivery of the new aircraft into service. Ensures the COR team provides training, guidance, and assistance related to all areas of Gulfstream Product Support. A successful customer operational readiness is the goal for both new and pre-owned aircraft operators.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

1. Provide leadership and guidance for COR managers.
2. Assure COR team is adequately trained and prepared to perform assigned duties.
3. Establish training requirements that are outside of the normal company required. training.
4. Identify special aircraft assignments for COR Managers, COR Specialists and Cabin System Specialists (CSS) .
5. Provide support and leadership for the multi-functional, multi-site Completions Product Improvement Authorization (CPIA) Team and the Completions Change Management Team (CCMT).
6. Develop innovative and efficient means of facilitating the COR team responsibilities to include efficient, effective and timely reporting of the status of each aircraft project.
7. Establish departme