OPS SR CONSUMER SERVICE ANALYST - 79900756

Requisition No: 839953 

Agency: Business and Professional Regulations

Working Title: OPS SR CONSUMER SERVICE ANALYST - 79900756

 Pay Plan: Temp

Position Number: 79900756 

Salary:  $15.00 - $18.00 Hourly 

Posting Closing Date: 10/30/2024 

Total Compensation Estimator Tool

DIVISION OF REGULATION

OPS Senior Consumer Service Analyst

Position Number: 79900756

Hiring Salary: $15.00-$18.00/ hr

 

***OPEN COMPETITIVE***

Our Organization and Mission:

License efficiently. Regulate fairly. Florida counts on DBPR to ensure a lot of important matters are handled well. They range from the safety of food service to the integrity of real estate transactions, the standards of racing to the transparency of condominium governance, and of course, the qualifications of licensure that ensure work requiring a skilled professional is performed safely and sufficiently. Our stakeholders include these professionals and their customers alike.

Under the direction of Secretary Melanie Griffin, the agency oversees many of Florida’s professions and industries in the areas above, and many more which can be seen on our website: http://www.myfloridalicense.com/DBPR/.

 

 The Work You Will Do:

This position is located within the Division of Regulation, Tallahassee Regional Office. This position is responsible for analyzing incoming complaints for alleged violations of Florida Statutes and Board Rules governing a variety of professions regulated by the Department.

• Analyzes and processes complaints received by the Department to determine the agency of appropriate jurisdiction. 
•  Identifies possible violations of Florida Statutes and Rules, obtains sufficient documentation, verifies licensure, researches prior complaint history, and obtains other information necessary to determine legal sufficiency; refers appropriate correspondence and cases to investigative field office or legal staff with written analysis citing specific possible violation of the pertinent practice acts.
• Consults with, assists, and acts as liaison between and among the professional boards, complainants, licensees, consultants, and other governmental agencies when necessary; periodically attends probable cause panel meetings, and attends training when applicable to enhance professional development and expertise.
• Assists with the switchboard as needed.

 

The Difference You Will Make:

At DBPR, you will always have an opportunity to make a difference in the daily lives of Floridians and the communities where they live and work. As an employee, you help to “make DBPR and Florida great places to do business.” To that end we will invest in you, treat our licensees as valued customers and partners, and uphold laws that protect the public and Florida’s competitive marketplace.

 

 How You Will Grow:

DBPR employees are expected to uphold these seven core values: Accountability, Innovation, Integrity, Ownership, Responsiveness, Respect and Teamwork. In turn, we will involve you on important and often complex projects while offering you the opportunity to gain valuable experience quickly.

 

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:<