Software Asset Management (SAM) Analyst

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

NACI (T1)

Job Family:

Program Delivery and Execution

Job Qualifications:

Skills:

Performance Analytics, ServiceNow Software Asset Management, Software Asset Management (SAM)

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

No

Job Description:

Seize your opportunity to make a personal impact as a SAM Analyst​ supporting the Centers for Medicare and Medicaid Services - Cloud Products & Tools (CMS CPT) program. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a SAM Analyst our work depends on developing software asset management reporting capabilities, while ensuring accurate data collection, compliance tracking, and cost optimization. In alignment with CMS' strategic initiative to streamline asset management, achieve compliance, and optimize IT costs, this role supports the agency’s mission by leveraging advanced ITAM processes to ensure accurate asset tracking, operational transparency, and regulatory adherence. This role collaborates with procurement, IT, and financial teams to generate insights into asset lifecycle management to reduce costs and meet CMS audit and regulatory requirements.

HOW YOU WILL MAKE AN IMPACT:

• Develop and maintain detailed reports and dashboards for SAM operations
• Monitor software utilization, license compliance, and procurement analytics.
• Generate Effective License Position (ELP) reports and audit-ready documentation
• Identify cost optimization opportunities through data analysis and reporting dashboards to deliver recommendations to stakeholders
• Ensure data integrity and consistency across all reporting platforms
• Track Key Performance Indicators (KPIs) and maintain dashboards to measure team performance and operational success
• Contribute to the analysis and continual improvement of ITAM processes to enhance accuracy, compliance, and operational efficiency
• Serve in a mentoring and/or task leadership capacity to support other team members as required

WHAT YOU’LL NEED TO SUCCEED:

• Education: Bachelor’s degree in information systems, Business, Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
• Required Experience: Minimum 5 years of experience in Software Asset Management or IT asset reporting roles
• Required Technical Skills: Expertise in ServiceNow SAM Workspace dashboards, data analysis, and reporting; Understanding of SAM/ITAM principles and their integration into enterprise infrastructure; Strong skills with SQL, Excel, and ServiceNow Performance Analytics; Familiarity with software license compliance metrics and entitlement tracking; Knowledge of SaaS usage analytics and license reclamation processes; Ability to interpret cost optimization opportunities from financial models or vendor pricing structures; Understanding of contract and licensing terms and conditions including initial procurement of Hardware, Software, ODCs, and Support/License renewals; Experience with automation and integration across IT management platforms using ServiceNow Pro Plus AI Agents; Experience in process improvement and automation to reduce dependencies on manual workflows and reporting
• Attributes for Success: Strong team collaboration and process improvement skills.
• Preferred Qualifications: Certified Software Asset Management (CSAM) certification or equivalent; Certified Hardware Asset Management Professional (CHAMP) certification or equivalent; Familiarity with cloud platforms such as AWS, Azure, or Google Cloud; Working knowledge of advanced predictive analytics tools such as AWS Quicksight or similar; Awareness of data confidentiality and security protocols aligned with compliance requirements; Understanding of regulatory frameworks associated with federal acquisition; Experience with CI/CD pipelines and DevOps concepts
• Location: Remote working 100%
• Clearance: Requires ability to pass CMS background check and meet the residency requirement for having resided in the US