Director of Family Support Services

The Department of Developmental Services (DDS) is seeking a dynamic and experienced manager for the role of Family Support Director. The Family Support Director is responsible for overseeing the planning, development, and implementation of Family Support/Children’s Services for the Central West Region.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

·       Directs and manages the expansion or continuation of family support and children’s initiatives in the region, in response to identified needs, legislative mandates, or awards of new funds.

·       Works with Area Office and Regional Teams to strengthen partnerships with Family Support providers, individuals and families.

·       Represents Central/West Region at statewide Family Support Directors meetings, events and work groups as well as at other forums, works closely with Central Office and manages Regional Family Support Contracts.

·       Participates in inter-agency planning and problem solving as needed; participates in the Regional Management Team in order to maximize support and information sharing with the Areas; provide information and data analysis as needed to support quality assurance activities and for the development and management of related DDS information systems and other duties as assigned.

·       Maintains and expands interagency collaboration at the regional level with sister EOHHS agencies, schools, and other community organizations in efforts to improve the delivery of family and children’s supports. 

·       Manages regional contracts including the Request for Response (RFR) process, billing, utilization, and quality assurance. 

·       Meets with Central/West Area Office based Children’s and Transition Service Coordinators as well as Family Support provider staff on a regular basis to provide updates and share information.  Distributes and interprets information, policies, and guidelines to stakeholders, and obtains information and prepares reports as required to meet the needs of the Region

·       Provides supervision to the Department of Elementary and Secondary Education (DESE) Program Coordinator II

·       Conducts all necessary administrative activities to ensure the success of the regional family support/children’s 

Please Note:

This position is located in the Regional Office in Springfield, MA

Schedule: 9:00am – 5:00pm 

Days Off: Sunday/Saturday  

Flexibility required to meet the needs of the program/area office.

About the Department of Developmental Services: 

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit: www.mass.gov/dds 

Pre-Hire Process:

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

·       Education, licensure, and certifications will be verified in acc