Compliance Manager - Process Governance, Vice President

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Summary

The VP – First Line of Defense (FLoD) Know Your Customer (KYC) Procedures and Process Governance Manager is a highly critical and visible role, reporting to the Director – Head of Oversight, Process Governance and Controls who will serve as a Subject Matter Expert (SME) for the Control Office by providing guidance on complex KYC requirements, processes, and help operationalize that guidance.  Additionally, the individual will provide support and subject matter expertise on enterprise wide projects to ensure KYC processes, risks and solutions are defined, tested, and implemented.

The VP - FLoD KYC Procedure and Process Governance Manager is responsible for working with fellow stakeholders within the Control Office, the business units, and the Second Line of Defense (SLoD) to facilitate feedback on efforts related to process improvement, program enhancements, and strategic alignment with KYC execution, processes and requirements.

Primary responsibilities include:  

Policies and Procedures

• Manage, draft and coordinate updates and changes to the KYC Procedures, related Operating Manuals, job aides, forms, and etc.;

• Develop and/or conduct targeted KYC training as a result of procedure updates, as needed;

• Support FLoD Control Office strategic plans and KYC-related procedures;

• Field and respond to questions and inquiries related to the KYC procedures and requirements;

• Conduct the analysis and reporting of questionable activity referrals to ensure FLoD staff persons are adhering to AML policy requirements;

People Management

• Directly supervise a team of professional staff to ensure timely completion of the work load

• Provide staff with strategic and day-to-day direction in their assigned responsibilities. 

• Perform traditional managerial functions including staff recruiting, establishment of performance goals, coaching and training, performance counseling and appraisal, and salary administration

Subject Matter Expert

• Provide KYC SME guidance and credible challenge to the business units in the Wholesale and Regional Bank regarding the implementation and oversight of their KYC processes;

• Partner with business units to support timely execution of KYC-related business initiatives while ensuring KYC requirements are met;

• Coordinate with the business units and SLoD stakeholders on clarifying scope, process, and interpretation of KYC requirements

• Provide trainings to the FLoD personnel

Change Management & others

• Develop and expand relationships with First Line and Second Line partners;

• Proactively identify and remediate AML risk and KYC-related control issues;

• Measure soundness of the overall KYC Process, including triggers, SLA tracking, KYC Pre-approvals, risk override, and etc.;

• Other duties, as assigned.

 Qualifications / Requirements:

• Bachelor’s Degree, at a minimum, required

• 7 plus years’ experience in KYC, compliance and risk management, with a strong emphasis on BSA/ AML laws and regulations.

• Experience with analyzing and operationalizing policies through development of procedures and processes development and regulatory interpretation

• Experience handling sensitive information with a high degree of discretion

• Ability to maintain effective, collaborative working relationships at all levels

• Proven ability to manage competing priorities, work independently, and deliver results

• Strong interpersonal, verbal and written communication sk