Sr. Customer Care Account Specialist - Houston, TX

Now hiring! Sr. Customer Care Account Specialist - Houston, TX

 

Houston, TX (Hybrid)

 

We are looking for a Senior Customer Care Account Specialist to join our CP  team in Houston, TX.

 

Come create chemistry with us!

 

BASF’s Petrochemical division is the starting point of BASF's petrochemical value creation worldwide, also known as “the heart of the Verbund,” representing the world's largest chemical markets. Together, let us keep the heart beating one creative solution at a time!

 

Each customer, each person, and each relationship counts at BASF. As the “face of BASF,” our dedicated Customer Care Team is a direct extension of our values. The team is focused on continuously improving the customer experience as solution champions. They communicate with confidence, react quickly, and collaborate with customers to deliver winning results and exceed expectations.

 

We are seeking a professional like you to join our Customer Care team and be responsible for the entire order fulfillment process. You will understand and follow defined Customer Care processes and procedures and serve as the BASF primary point of contact for customers.

As a Sr. Customer Care Account Specialist - Houston, TX, you create chemistry by...

 

• Developing and maintaining customer relationships for high-profile accounts for our North American customer base, including Canada / Mexico.  This includes providing consistent quality service and acting as a liaison for customers and external service providers.
• Managing order to cash process activities such as expediting, basic returns, back-order monitoring, sample and zero-dollar orders, consignment order process, import/export movements (all modalities) and removing obstacles that may impact customer requirements.
• Successfully engaging across the organization, working as a member/leader of special or ongoing projects that are important to continuous improvement of the businesses. Being exposed to managing import / export orders direct-to-customer and collaborate with local and global colleagues to provide streamlined communication on order status.
• Understanding and enforcing stated business rules and raise awareness to situations where a resolution requires cross functional coordination.  Additionally, you will support training, troubleshooting, and offer solutions to customers including the eCommerce order stream.
• Participating in orientation and training, acting as secondary trainer for new hires and mentoring of peers. Such as coaching, training and reviewing the work of other domestic team professionals.
• Project Resourcing (Domestic), managing projects / processes, working independently with limited supervision.
• Being an audit focal point (domestic).

If you...

 

• Have an Bachelors degree in Business, Supply chain or related field.
• Are Bi-lingual in Spanish.
• Have 5+ of experience in supply chain processes and materials planning.
• Are knowledgeable of Conformance Management (NCM) measures.
• Are proficient working with SAP.
• Have experience working with Power BI, CRM and Microsoft Suite.

Create your own chemistry with you@BASF

 

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs,