Electronic Banking Specialist

At Axiom Bank, we encourage you to aim for the sky and leverage your expertise and passion to excel. We are a growing, dynamic organization – this is an exciting time to get on board!

We believe in the value of promoting a healthy work/life balance and are committed to recognizing the role everyone plays in our ongoing success. We offer the following benefits to our Full Time Employees:

• 12 Paid Holidays
• Generous Paid Time Off
• 4% Match on our 401(k)
• Medical, Dental and Vision Benefits
• 100% Company Paid Life, AD&D Insurance, Short and Long Term Disability

Key Responsibilities and Accountabilities include but are not limited to:

• Perform and oversee daily operations of all Wire Transfers, Electronic Banking, ACH/EFT functions and maintenance.
• Works closely with vendors, management and regulatory authorities regarding all Wire transfers, ATM/EFT, ACH, and Electronic Banking.
• Conduct research and investigate ACH/EFT/Reg E claims and disputes.
• Track and monitor the dispute process to ensure adherence to federal laws and regulations.
• Complete card and account maintenance as needed.
• Monitor and review system reports to ensure continuity; confirm critical file transmissions and automated processes occur in a timely manner.
  • Assist the Electronic Banking Supervisor with implementing procedures for operational processes.
  • Perform internal DDA and general ledger reconciliations.
  • Provide operational support to banking centers and internal departments.
  • Assist with various back-office duties and provide support and coverage when needed.
  • Audit and review questionable transactions and accounts to mitigate operational losses.
  • Conduct account research and tracking for error resolution process.
  • Expand and maintain knowledge of all bank products and services.
  • Complete assigned special projects and initiatives as requested.
  • Ensure compliance with audit and regulatory procedures and adherence to compliance guidelines.
  • Assist the Electronic Banking Supervisor with cross-training and coaching department employees on operational functions and procedures.

 

Supervision of Personnel

• None

 Working Conditions

• Typical office environment. Minimal physical effort required, normally seated with freedom of movement on a regular basis. The incumbent will be expected to be able to work Monday through Friday in a hybrid work arrangement.  In office work will be performed at the Maitland location; occasional evening and weekend work may be required. Flexibility with work location and hours may be granted if circumstances permit.

 

 Qualifications Summary

Education

• High School Diploma or GED equivalent; 2-years College in Business-related field preferred.

Experience

• Minimum of 3-5 years work-related experience in Bank Operations with emphasis on Electronic Banking, ACH/EFT, Wire or Funds Transfer System administration.

Knowledge & Skills:

• Working knowledge of branch functions, bank products, and banking operations and accounting principles.
• Ability to work well with affiliate bank departments and branch personnel.
• Knowledge of bank systems/applications, processes, and documentation.
• Must be accurate and thorough with strong customer service skills.
• Must be able to communicate effectively with both customers and other internal employees.
• Must be able to meet deadlines and resolve problems in a timely manner.
• Must possess good judgment, and critical thinking skills.
• Must be willing to learn and cross-train employees in other job functions.
• Knowledge of computer software and applications including but not limited to Microsoft Outlook, Word, Excel.

Other Du