IT Business Analyst - National Offerings

ICF is seeking an IT Business Analyst to work within a dynamic and highly innovative team environment in our Utility Program and Services Group. The IT Business Analyst will support tasks within the software development cycle and be responsible for system data together with the business intelligence it provides. This position supports project delivery on IT projects for the energy efficiency and utility sectors and will contribute to a team that brings high-quality products and innovative solutions to our clients. 

What you will be doing: 

• Support all aspects of the software development cycle including requirements, design, testing, and delivery of energy efficiency tracking and reporting tools 

• Communicate regularly and effectively with team members as to the status of various tasks, including presenting during status update meetings 

• Work with stakeholders of IT systems to define the system requirements and assist in identifying the best design approach 

• Develop an understanding of the client processes and procedures and help identify improvements relative to technology  

• Understand the capabilities and application of ICF’s IT systems and support a team of senior technologists to deliver solutions for clients  

• Train users on IT systems and assist in troubleshooting issues  

 

What we need you to have (minimum qualifications): 

• Bachelor's degree in IT, Computer science, Mathematics, Business Admin or related fields and 2+ years of relevant work experience. Candidates can substitute years of experience for each year of education.

• 2+ years of experience developing standard documentation, including requirement and design specifications, use cases, test plans and scripts and other supporting system documentation.

• 2+ years of experience in Information Technology.

• Comprehensive knowledge and experience in MS Office products, including Excel, Visio, Teams and PowerPoint 

 

What we would like you to have:  

• Experience/Exposure in the utility, energy, and/or energy efficiency sectors is a plus 

• Ability to work collaboratively and cohesively in a team environment and to coordinate amongst diverse program stakeholders 

• Strong customer service focus, project planning, and organizational skills 

• Effective time management skills and the ability to balance and prioritize multiple projects to meet goals, deliverables, and deadlines 

• Experience with issue tracking and project management tools such as JIRA, SharePoint and/or Smartsheet 

• Proven ability to gather comprehensive requirements and facilitate their integration into a product meeting the user’s needs 

• Experience with testing software, tracking issues and working with developers to ensure that requirements are being met and a high-quality product produced  

 

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnic