Senior Director, Strategic Partnerships and Operations

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

This position drives operational excellence and scales innovation across centralized operations and sales with strategic partners. It focuses on sales and strategy, developing and executing an operational roadmap, and implementing lead generation strategies that align supply with demand for travel platforms, corporate programs, Fortune 500 companies, and short-term rentals. As a key member of the leadership team, the role combines daily operational oversight with a long-term strategic vision, ensuring alignment through scalable platforms and processes. This leader will develop and execute a clear operational roadmap, implement high-impact programs across multiple markets, and foster cross-functional collaboration to tailor solutions for diverse business lines.

JOB DESCRIPTION

Key Responsibilities:

• Develop centralized operational platforms that align demand with supply through strategic and innovative partnerships with corporate providers, Fortune 500 companies, travel companies, and short-term rental programs.
• Identify strategic partnership opportunities and leverage key external relationships to drive B2B growth in core demand channels for long-term leads and deployment.
• Develop, execute and oversee processes that promotes the use of strategic partnership platforms, such as Airbnb and corporate lead generation, among residents and guests by tracking additional revenue generated, the impact on occupancy for long and short-term leases, and resident satisfaction.  
• Demonstrate ability to drive all stages of the sales process for core demand channel programs, including contract drafting, seeking lender and investor approval where necessary, and communication with Client Services, Operations, and external partners.
• Serve as a Subject Matter Expert (SME) with Client Services (sales and development team) for leads and coordinate initiatives, activities, and strategies for new business and market development by identifying potential clients, initiating and cultivating relationships, soliciting business, creating and presenting formal business proposals and pitches, and following up to consummate the business transaction.
• Sponsor, lead, or participate in strategic initiatives related to platforms that drive change and improve the Company's operations. This involves creating processes, procedures, tools, documents, communication plans, and implementation plans for new programs, while ensuring compliance with the Company's policies.
• Collaborate with leaders of the Support Services Group (Talent Management, Information Technology, Corporate Marketing, Corporate Communications, Compliance, and Risk) in evaluating, selecting, and implementing enterprise-level systems and tools, and ensure appropriate implementation within USPM.
• Offers sales support, guidance, and assistance to functional teams and regional leaders by actively participating in quarterly regional meetings, client calls, and other business discussions with senior managers. These meetings cover progress reviews, strategy discussions, and input on strategic decisions and direction for operating platforms related to new demand pipelines.

BASIC KNOWLEDGE & QUALIFICATIONS:

• Bachelor’s degree in Business, Real Estate, Operations, or a related field, or a combination of education and experienc