Guest Experience Coordinator/PBX

Company Description

A treasured Austin landmark reimagined by internationally known designer Ken Fulk, Commodore Perry Estate will be a modern interpretation of a residential estate from eras past, where guests are invited to sit back, celebrate and be inspired with thoughtful conversation. The Estate will bring a new level of contemporary glamour and whimsical soul to the city in the form of a full service Hotel, private Mansion, Lutie's Restaurant, an over-sized outdoor pool, and exquisite outdoor and indoor event space. As a team member at Commodore Perry Estate, you will enjoy a sense of family like no other. We offer competitive compensation and benefits in a historical and fun working environment, where individuality is celebrated and dreaming big is encouraged.

Job Description

• Formulation of off property activities for our guests.  Examples include; shopping experiences, guided and self guided tours, city maps, children activities, and dining guides
• Create exclusive to CPE  partnerships with fashion, art, culinary, adventures, music, beverage, design for guests to experience.
• Personally hosting guests for guided tours/experiences.
• A key personality of the Estate and ability to connect with guests.
• Engage with the local community  and develop ways our guests can connect with Austin.
• Work with Activities Manager to ensure  the vision of on property experiences are executed from a creative perspective.
• Assist in sourcing all products required to execute the experiences.
• Creative/artistic eye for enhancing event set ups 
• Work with Events to execute on the set-up and event-related needs for the experiences.
• Create daily rituals on property for guests and team members that instil the brand values.
• Any additional duties as assigned that relate to defining or executing our “soulful” experiences.
• Engaged and creative Austin personality with a sense of adventure and activity
• Maintain complete knowledge at all times of:
• All resort features/services, hours of operation;
• All room types, layout, decor, appointments, and locations;
• All room rates, special packages, and promotions;
• Daily house count and expected arrivals/departures;
• Room availability status for any given day; and
• Scheduled daily group activities
• Review arrivals and be familiar with all Notable guests, special requirements, amenity curation for Notable Guest and troubleshoot any potential problems.  
• Meet with departing shift member to ensure follow-through and a seamless handover
• Ensure that all guests receive personal, individual, and professional treatment
• Provide guests with information, descriptions, directions, and reservations for all resort services, local restaurants, activities, travel arrangements, and other points of interest
• Answer department telephones within three rings, using correct greeting and telephone etiquette
• Accommodate all requests for information in a congenial manner
• Work closely with the Front Office and Food & Beverage departments on special requests and amenities
• Coordinate guest history with the Front Office, reservations, housekeeping, and room service
• Develop good relationships with peers in local restaurants and wineries
• Coordinate special attention for birthdays, anniversaries, or special events
• Handle guest complaints or problems immediately, ensuring guest satisfaction
• Accurately input guest data into guest history
• Produce weekly Commodore Perry activities information sheet
• Assist in other Front Office operational duties, as needed
• Communicate pertinent guest information to designated departments/personnel
• Plan and coordinate weekly events for Guests
• Prepare newsletter for Guests
• Must maintain excellent relationship within Front Office Department and must familiarize oneself with the operations and priorities of all other hotel operating departments.
   

Qualifications

• Three years of experience within the luxury hospitality/travel industry
• Strong writing skills and ability to hone a tone-of-voice per platform
• Proactive attitude and the ability to work independently, multi-task, problem solve with strong attention to detail
• Computer literate in applications in relevant computer applications required 
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Team player, with strong communication skills – written and verbal; fast learner.
• Bring “Fun” to work every day.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. Whi