Customer Operations Associate (f/m/d)

At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted’s Rising 100 and LinkedIn's Top Startups , we’re here to help propel your career and together, make Moss a lasting success. We are hiring Graduate Customer Operations Associates (f/m/d) to join our German Operations team in Berlin. This is an entry-level opportunity designed for recent graduates and junior professionals who are eager to start their career in FinTech. You will gain hands-on experience across customer operations, onboarding, compliance, and process optimization, building a strong operational foundation in a fast-paced, high-growth environment. From day one, you’ll play a key role in ensuring a seamless, secure, and high-quality experience for our customers. What You’ll Be Doing From day one, you’ll be hands-on and learning through real experience here’s what you’ll be doing: Support and Guide Customers: Act as a key operational contact for our German customers. You’ll learn how to handle inquiries professionally across phone, chat, and email—providing clear solutions while building trust and confidence. Think Investigatively: Not every case is straightforward. You’ll be trained to approach complex situations with curiosity and structure—identifying root causes, assessing potential risks, and escalating where needed. Collaborate Across Teams: Work closely with Compliance, Product, Risk, and other Operations colleagues to resolve cases efficiently and improve internal workflows. Optimise for Impact: Get hands-on with our internal tools and systems. You’ll learn how strong processes, clean data, and operational excellence directly improve customer experience—and you’ll actively contribute ideas to make things better. About You This role is ideal for recent graduates or junior professionals who are motivated, detail-oriented, and eager to grow within Operations. You bring: A Bachelor’s degree (or equivalent) in Business, Finance, Economics, Law, or a related field—or comparable practical experience Native-level German (C2) and strong English skills (min. C1) A strong interest in FinTech, financial processes, or operational excellence A proactive, hands-on mindset and willingness to take ownership In addition, here are the skills and attributes we are looking for: Strong Communicator: You communicate clearly, confidently, and professionally in German — both written and spoken. Structured & Detail-Oriented: You work methodically and ensure accuracy when handling data, documentation, and customer cases. Analytical & Curious You enjoy understanding processes, identifying patterns, and solving problems in a logical way. Customer-Oriented You approach situations with empathy and professionalism, always aiming for high-quality solutions. Resilient & Organized: You can prioriti