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Job Description:

Site Manager is responsible for overseeing the daily operations of a six person staff at a high-level Chicago law firm.  Working manager and staff provide hospitality, catered event support and general office services.  General office services include printing, mail distribution, barista service and reception relief.  Staff provides “White Glove” service levels in the 16 room Reception Center.  Site Manager responsible for smooth, efficient and professional support of all client meetings and events, and hospitality tasks. Will also be responsible for the supervision of all employees at the site, including recruiting, training, scheduling, payrolling, counseling and development of their professional skills.

RESPONSIBILITIES

• Serves as the principal liaison between EPIQ, the client’s administration and the site employees
• Provides excellent client white glove customer service to all end-users at the site
• Extensive coordination between off-site catering vendors and client event hosts.
• Ability to manage room set-ups and break-downs and table/chair configurations.
• Ensures elegant presentation of catered food, beverages, and flatware.
• Hires, trains, manages, and evaluates all personnel assigned to the site
• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring excessive overtime
• Recruits and interviews potential EPIQ candidates for available positions at the site
• Compiles, collects, and reporting for all data necessary to provide the client with monthly management reports
• Displays high ethical standard, integrity, work ethic, and loyalty

Job Requirements:

• Bachelor’s Degree preferred or equivalent years of directly relevant work experience
• A minimum of 5 years of client service-oriented experience in the Hospitality field or setting
• Proven success as a customer service manager ; strong guest-focused mentality and proven ability to inspire hospitality teams to deliver consistently high-quality guest service while operating independently
• Ability to function with a high level of patience, tact and diplomacy in handling any complaint and/or situation
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)
• Working knowledge of Microsoft products including but not limited to Outlook, Power point, Word, and Excel etc.
• Understanding of Event Management Systems (EMS) and Property Management System (PMS) programs
• Able to speak clearly so listeners understand; identify and understand the speech of another person
• Demonstrate excellent organizational skills, communication skills, and problem-solving skills
• Strong initiative required; ability to work independently with minimal direct supervision
• Flexibility to adjust work schedule to manage Client events as needed, including some evenings and/or weekends
• Ability to lift or move 40 lbs. or greater
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100 lbs

The Compensation range for this role is 55,858.00 - 83,787.00 USD Annual USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status o