Patient Service Representative, Pacific Medical Group - Oregon City
Praxis HealthAbout the role
Pacific Medical Group, of Praxis Health, is seeking an experienced Patient Services Representative with outstanding customer service skills for a full time position. We are looking for a candidate with a collaborative, team spirit and a willingness to support the needs of our patients as well as the goals of the job and the team.
Schedule: Monday–Friday, with rotating Saturdays
- Monday–Friday: 8:00 a.m.–5:00 p.m. or 9:00 a.m.–6:00 p.m.
- Rotating Saturdays: 8:45 a.m.–1:00 p.m.
In this role, you will greet, screen, schedule clients, input correct client information, and perform clerical duties related to clinical service and other medical receptionist duties as necessary.
- Must have an aptitude to learn and love to work in the field of healthcare
- Must be someone who thrives in a busy, fast-paced environment
- Must have exceptional customer service skills, be highly organized, and detail oriented
- Experience with electronic medical records is a plus
We are excited to share with you a short video that shows why the Praxis Health family is so special. Please click here: https://youtu.be/MrNWtn42prY
Benefit Highlights:
- Laboratory discounts for in house testing
- Medical with In-Network & Custom Network discounts (No out of pocket premium cost for employee only coverage)
- Dental (No cost for employee only coverage)
- 401(K) with discretionary employer match
- Paid Time Off
Essential Job Functions
- Greets, screens and schedules patients.
- Inputs information into electronic health records and other support services platforms.
- Performs clerical duties related to clinical service.
- Prepares and processes correspondence. Answers routine medical administrative inquiries.
- Performs high volumes of reception duties including but not limited to answering and screening telephone communication, relaying messages, questions and other relevant
information between patients and their clinical team. - Obtains, verifies, and updates patient information and provides support services to patients and medical staff.
- Assistance in Medical Record maintenance including retrieving and sending to offices and individuals as requested and required by state and federal laws.
- Ensures scheduling accuracy for ease and best use of provider and patient time.
- Vital contributor to internal communication via multiple software programs.
- Maintains files and assists establishing office systems.
- Assists in the care and maintenance of office equipment.
- Performs medical receptionist duties as necessary.
Minimum Qualifications
- Previous experience in a medical office setting preferred; minimum 1 year (2+ years preferred)
- Excellent communication and customer service skills, both in person and over the phone
- Proficiency with electronic health record (EHR) systems
- Ability to maintain patient records and update patient information as needed
- Ability to reliably arrive to work on time
- High school diploma or GED
General Physical Requirements
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Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time.
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The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
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Stress can be triggered by multiple staff demands and deadlines.
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Work is performed in an office environment. Involves frequent co
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