Level 1 Tech Support (ZR_21693_JOB)

This is a remote position.

• Provide friendly tech support to customers and employees on the MS 365 Suite
  
• Emphasis on MS Outlook and MS Teams
  
• Able to communicate clearly with customers and employees
  
• Handler tickets and document cases using AutoTask  
  
• Troubleshoot common software/networking issues
  
• Redirect complex issues to higher level technicians
  
• Document support cases thoroughly
  
• Follow up with users on issue resolution
  

• What an IP address is and how it’s used
  
• What DNS is and its purpose
  
• How to resolve basic network issues at the local device level (LAN, VPN, etc.)
  
• Experience working in a team-based technical setting, preferably within an MSP (Managed Service Provider) or a structured helpdesk environment
  
• Familiarity with utilizing a knowledge base (e.g., ITGlue)
  

Requirements

• 1–2 years of experience in a technical support/helpdesk environment
  
• Strong soft skills – able to communicate clearly with both customers and internal teams
  
• Customer service mindset – must value and prioritize delivering outstanding support
  
• Experience with Autotask or similar CRM​
  
• Any exposure to Azure or AVD, Azure Virtual Desktop (Not Required but Nice to Have):
  

Benefits

Independent Contractor Perks

• Permanent work-from-home
  
• Immediate hiring
  
• Steady freelance job