General Manager

Job Description

JOB SUMMARY

The General Manager (GM) is accountable for effectively overseeing operations at designated branches, encompassing downtown and/or airport locations. The GM responsibilities include but are not limited to managing the rental fleet, ensuring excellent customer service, overseeing sales and operations initiatives, managing staff, and maintaining profitability through driving performance metrics, and ensuring compliance with industry regulations, while adhering to business processes and standards.

KEY RESPONSIBILITIES

• Oversee all operational aspects of designated branches, including downtown and/or airport locations
• Develop and implement strategic initiatives aligned with business requirements, enhance operational processes, and foster employee engagement
• Spearhead revenue growth strategies, analyze costs effectively, and optimize incremental sales opportunities
• Provide strategic oversight of business operations to ensure alignment of resources, training, and infrastructure to meet set targets and key performance indicators (KPIs)
• Offer guidance, mentorship, coaching, and leadership to nurture employee growth and development plans
• Cultivate impactful relationships with key accounts through strategic networking, dedicated support, and effective leadership
• Manage budgets, employee reviews, training, schedules, and contract negotiations for optimal efficiency
• Address complex customer concerns, resulting in enhanced retention rates and strengthened brand loyalty

REQUIRED QUALIFICATIONS and EXPERIENCE 

• Bachelor’s degree in Business, Management, or related field preferred
• 5+ years of relevant work experience in sales, business development or customer service
• Experience in the car rental industry required
• Proven successful leadership experience in sales operations driving revenue growth and customer satisfaction
• Demonstrated track record of meeting and exceeding sales targets and operational KPIs.
• Experience with vendor management and building relationships with key stakeholders. 

SKILLS & ABILITIES 

• Excellent communication and interpersonal skills
• Proficiency in employee scheduling, Microsoft Office suite, Safety Assurance, Financial Statements
• Passion for customer service excellence
• Ability to lead staffing initiatives including leading, training and developing teams
• Must have the ability to handle conflict resolution within a fast-paced, dynamic and evolving environment
• Ability to travel domestically up to 40% of the time to designated locations

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!