Enterprise Clinical Mgr, MI-I

Position Overview

The Enterprise Clinical Manager, MI  has mastered technical/Clinical skills and possesses advanced product knowledge required to mentor Clinical Consultants in clinical product optimization and the onsite and remote education of Physicians, IT/Clinical Systems Administrators, Technologists, Sonographers, and other Key Operators in the use of Fujifilm’s Medical Informatics. 

 

The Enterprise Clinical Manager, MI-I is responsible for the clinical training offerings, addressing ongoing staff development, performs field competency evaluations, assesses clinical customer training needs, and manages clinical resource allocation while maintaining compliance with the company’s quality procedures. Additionally, the Enterprise Clinical Manager will coordinate and schedule the day-to-day activities of the Clinical Consultants and Senior Clinical Consultants to ensure high quality and efficient training services.

 

The Enterprise Clinical Manager, MI-I Actively interacts with internal and external senior managers and executives within the rest of the Medical Informatics (MI) division and MIPD development teams. Has the ability to influence the thinking of or gain acceptance of others in sensitive matters. Passionately fosters clinical innovation, clinical process improvements, and

participates in building a clinical learning environment for the entire organization. Provides mentorship to the team on clinical product knowledge, and company operating procedures.

 

The Enterprise Clinical Manager, MI- I provides on-site clinical management to ensure consistent clinical offerings to meet the needs of our customers, work outside normal business hours and holidays may be required.

 

The Enterprise Clinical Manager, MI – I ensures customer satisfaction by effectively managing customer expectations, driving improved product awareness, and understanding.

 

The Enterprise Clinical Manager, MI-I serves as second level escalation for technical assessment, troubleshooting, and workflow optimization, and further escalation where needed to ensure that product integrity and performance levels meet customer expectations.

Additionally, the Enterprise Clinical Manager, MI – I supports sales and field service efforts in high level strategic accounts by providing clinical consultation for developing and executing customized customer solutions, special projects, and equipment demonstrations.

Company Overview

FUJIFILM Healthcare Americas Corporation is a comprehensive healthcare company that has an extensive range of technology and expertise in the detection, diagnosis, and treatment of diseases. Fujifilm’s innovative portfolio includes solutions spanning diagnostic imaging, enterprise imaging, endoscopic imaging, surgical imaging, and in-vitro diagnostics. The company is headquartered in Lexington, Massachusetts. For more information, please visit healthcaresolutions-us.fujifilm.com.

FUJIFILM Holdings Corporation, headquartered in Tokyo, leverages its depth of knowledge and proprietary core technologies to deliver innovative products and services across the globe through the four key business segments of healthcare, electronics, business innovation, and imaging with over 70,000 employees. Guided and united by our Group Purpose of “giving our world more smiles,” we address social challenges and create a positive impact on society through our products, services, and business operations. Under its medium-term management plan, VISION2030, which ends in FY2030, we aspire to continue our evolution into a company that creates value and smiles for various stakeholders as a collection of global leading businesses and achieve a global revenue of 4 trillion yen (29 billion USD at an exchange rate of 140 JPY/USD). For more information, please visit: www.fujifilmholdings.com.

For further details about our commitment to sustainability and Fujifilm’s Sustainable Value Plan 2030, click here.

Job Description

Duties and Responsibilities:

• Maintain expert working knowledge of current medical informatics products, both clinical and technical, to enhance our interactions with cross-functional teams
• Mentor and guide the team to rapidly resolve clinical issues, report, track time accurately, and respond in a positive manner in all interactions with all customers, both internal and external. Provides feedback to Customers, Sales, Field Service, Marketing, Engineering, and Product line management on equipment issues and customer concerns via written and verbal communication.
• Identify clinical training needs by creating and managing clinical training agendas for the entire department.
• Provides on-going support to resolve application related and image quality concerns on both a product and system level.
• Manage and evaluate the clinical pe