Flooring Field Customer Service Technician

Looking to build your career and design your future? You have come to the right place. 

Summary  

The primary responsibility of the Flooring Field Customer Service Technician will be responsible providing excellent customer service regarding warranty repair or installation of products.    

Physical Requirements 

• Ability to stand, sit, walk, bend and stoop for 8+ hours. Minor lifting and carrying may be required. 

Work Environment 

• Work performed at construction jobsites and office. 

Skills & Qualifications 

Level I: 

• High School diploma or general education degree (GED) or 3 years related experience and/or training; or equivalent combination of education and experience 

• 1 to 3 years of experience  

• Must have valid Driver’s License and vehicle insurance as required by State law 

• Experience in one or more trades - Flooring - (tile, carpet, wood, LVP), Countertops 

Level II:  

• All Qualifications in Level I plus: 

• 2 to 5 years of experience 

• Flooring:  Able to repair and replace tile and wood/LVP 

• Good verbal communication skills for customer contact production                                                

• Good organization skills 

Level III: 

• All Qualifications in Level II plus: 

• 5 plus years of experience 

• Expert in larger replacements and repairs of multiple products and trades 

• Mentoring and training capabilities production 

Essential Functions 

Level I 

• Perform simple repairs and touch-ups following production installation on all trades 

• Perform minor installation tasks following/during production process 

• Perform simple logistical tasks related to production install 

• Other duties as assigned 

Level II 

• All Functions included in Level I plus: 

• Handles builder and homeowner requests as needed 

• Initiates claims and oversees the claims process with vendors 

• Inspects and diagnoses product and installation issues 

• Schedules employee technician and independent contractor base to execute appointments 

• Confirmation of completed appointments 

• Other duties as assigned 

Level III 

• All Functions included in Level II plus: 

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