Associate Director, Patient Support Services - Program Management

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Summary:

Bristol Myers Squibb has a rich history in Neuroscience focused on developing innovative medicines to help people living with Neurodegenerative and Neuromuscular conditions. Bristol Myers Squibb currently markets a product in Neurology and plans to re-enter the Psychiatry market with a focus on patients suffering with schizophrenia. 

BMS is a global biopharmaceutical company leading the way in medical innovation to help patients live longer, better lives. Our purpose as a company is to discover and develop therapies that will change the course of human health. We value our passion for patients, quest for innovation, and spirit of independence and love of challenge.

The Neuroscience/Neuropsychiatry Associate Director, Program Management (AD PM) will play a key role in the management of our Patient Access & Support Services (PASS) with a focus on Neuroscience/Neuropsychiatry patient support programs. This individual leads a team in their work with hub vendors helping to identify potential issues and process improvements. This position is ideal for someone who enjoys strategic problem-solving and planning to support patient access to medications and treatment. This person will be responsible for overseeing the launch and management of complex or high-volume programs. This individual will respond to and resolve escalated customer issues and serve as a resource for their team, internal matrix partners, and external vendors. The AD PM oversees the creation of reimbursement materials and validates that they meet compliance requirements and legal approval process using internal content management platforms. The AD PM will incorporate a patient-centric approach in their commitment to help minimize reimbursement and access barriers for BMS patients.

Responsibilities:

The ideal candidate will possess and further develop the knowledge and skills to:

• Leads operational and program management

• Oversee development of supporting materials for execution of strategies and initiatives in support of programs (e.g., brochures, training materials, program updates, organization messaging, etc.)

• Act as a subject matter expert on the reimbursement and access landscape

• Educate matrix partners about BMS programs, policies, procedures, and resources for Neuroscience/Neuropsychiatry

• Mentor and support Program Managers’ development of knowledge and skills

• Collaborate with BMS cross-functional team members to resolve access and reimbursement issues

• Coordinate services between the patient support hub, pharmacy, Centers of Excellence, and other key community accounts

• Support programs (independently or with a matrix team) by performing industry benchmarking, stakeholder analysis and market research, and patient and provider surveys to ensure BMS is launching and operating successful programs

• Collaborate with copay team and manage GTN and budgeting for copay programs for assigned brand(s)Respond to and resolve broader and more complex escalated issues

• In partnership with Director, develop and manage overall program budgets, including invoice reconciliation and workforce planning

• Manage multiple projects in a fast-paced, deadline-driven, entrepreneurial environment, adapting to change as needed

• Any other duties needed to help drive to our vision, fulfill our mission, and abide by our organization’s values

Expectations:

At BMS, it is not just what we do but how we do it.  To excel in an AD PM position, we expect our employees to demonstrate or develop the following knowledge and skills:

Program Excellence

• Actively collaborates across VAP to ensure aligned patient access strategy (i.e., identifies and ad