Sr. Learning Management System (LMS) Specialist

Smartsheet is looking for a Sr. Learning Management System (LMS) Specialist to join the Smartsheet University team. Our business is built on finding top grade talent and getting out of their way while they build and improve our award winning Software as a Service (SaaS) offering for collaborative work and project management  The SmartU team is a fast-paced, high-volume, customer training team providing courses online and in a live virtual class setting. We are looking for a key team member to play a crucial role in the continued growth and scalability of the Smartsheet University training program by ensuring optimum customer experience, smooth operation, maintenance, and analytics of our LMS platform. This position requires a strong understanding of educational technology, exceptional organizational skills, keen attention to detail, and the ability to collaborate with various stakeholders to support the delivery of effective online learning experiences.

This position reports to the Manager, Smartsheet University and is open to being fully remote.

You Will:

• Responsible for the day-to-day administration of the Skilljar LMS including site design and interface, managing the implementation of eLearning content, building and running reports, configuring user roles, permissions, and course structures, and conducting routine system audits to promptly identify and resolve issues.
• Serves as the SME regarding learning system configurations and integrations, liaising with internal teams and third party vendors as needed to ensure optimal performance.
• Keeps up with industry trends and education technologies, introducing enhancements to the Smartsheet University program on a regular basis.
• Establishes technical standards for the LMS and related learning systems including new implementations (e.g., data migrations, integrations, APIs, and more).
• Owns and manages all LMS inquiries, resolving functional issues within the system, answering questions from stakeholders, providing user support, and addressing simple to complex issues that demand a deeper understanding of the LMS functions.
• Supports the Customer Education team by providing input regarding the structure and implementation of courses, assessments and certifications, and promotes the overall growth and scalability of Smartsheet University.
• Maintains all learning system documentation, ensuring that essential information is readily available for reference and troubleshooting.
• Analyzes usage trends and prescribes recommendations on ways to fully optimize systems to accomplish business goals.
• Owns all aspects of user management, including access requests, validation, auditing, and scaling processes to improve how we provide Smartsheet University access to customers.

You Have:

• 4-5 years of Learning Management System Administration experience in a customer environment for a SaaS company (Skilljar LMS experience a strong plus).
• Proficiency in HTML and CSS for customization and interface improvements; JavaScript a strong plus.
• Experience with integrations of enterprise applications such as Salesforce, Credly, Zoom, etc.
• Strong technical aptitude and problem-solving skills with the ability to troubleshoot complex technical issues.
• Adept at streamlining manual processes, supporting and maintaining technology platforms, and troubleshooting customer issues in a fast-paced technology environment.
• Passion for learning and staying updated with industry trends in e-learning and LMS technologies.
• Ability to work independently and as a team player.
• Superior project management skills, including the ability to prioritize and adapt in a fast-paced, agile environment.
• Strong interpersonal skills including proven ability to collaborate with teams and individuals at all organizational levels and global regions.

Perks & Benefits:

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees 
• Stock - Restricted Stock Units (RSUs) for eligible roles
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) 
• Monthly stipend to support your work and productivity 
• Flexible Time Away Program, plus Incidental Sick Leave 
• Up to 24 weeks of Parental Leave 
• Personal paid Volunteer Day to support our community 
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and  your own personal Smartsheet account