Customer Analytics - Data Science Director

Come join us and influence our teams!

As a Data Science Director, in our Customer Analytics Team, you will lead a team to produce analytics to understand our customer base, and build strategic segments and archetypes for business decisions. 

Job Responsibilities:

• Deliver the Customer Continuum across lines of business segmentation to understand customer financial needs and behaviors 
• Work closely with Finance and Strategy partners to develop frameworks used to identify best customers and cost benefit analysis marketing and experience investment decision making.
• Leverage data across lines of business to understand opportunities to deepen customer relationships and size opportunities to increase segment-level profitability.
• Partner with Digital, Product, and other teams to define customer level attributes to be used across Consumer and Community Banking.
• Develop requirements to build segment level dashboards and reporting, identify critical KPI's and partner across the Consumer and Community Bank organization to identify improvement opportunities
• Manage, coach, and develop a team of 10 to deliver the Segmentation and Customer Analytics roadmap.

Required qualifications, capabilities and skills:

• BS or MS degree in related disciplines, i.e., Computer Science, Engineering, Mathematics, Statistics, Data Science; 10+ years’ experience in data and analytics, or related consulting in consumer financial services, with a proven record of high performance
• Strong financial knowledge of NPVs calculations and how to incorporate into analysis used for decision making.
• Demonstrated experience of Machine Learning and AI applications, with a record of delivering analytics that drive business value
• Experience capturing and analyzing requirements (internal and external) and translating them into a viable product
• Experience working with agile development teams on scalable, cloud-based SaaS solutions
• Experience in stakeholder management and building effective operating models in complex organizations
• Strong team leadership and interpersonal skills, with an emphasis on teamwork and coaching junior team members

Preferred qualifications, capabilities and skills:

• Master’s Degree, MBA preferably
• 4-5 years of professional work experience in Data Modeling in the financial industry and 3+ years of Management Consulting experience (McKinsey, BCG, Bain, Accenture etc.)
• A good understanding of financial markets, instruments, and products
• Experience in segmentation and cluster analytics desirable

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans