About Vibrantz Technologies

Vibrantz Technologies is a leading global provider of specialty chemicals and materials solutions whose purpose is to bring color, performance, and vibrancy to life. Every day, our employees, the products we make, and our valued customer partnerships are inspired by this purpose.

Serving over 11,000 customers, Vibrantz's technologies are trusted in a variety of advanced materials, color solutions and performance coatings applications and consumer products. WE are experts in particle engineering, glass and ceramic science and color technology. Our technologies are used in small amounts to make big impacts on applications and consumer products, including durable vehicles and batteries, easier-to-clean appliances, energy efficient roof titles and bricks, stronger and more decorative glass, and echo-friendly paints.

Headquartered in Houston, Texas, Vibrantz has over 50 manufacturing facilities and sales offices on six continents, and we employe 4,500 individuals. Our shared culture is rooted strongly in our four core values that focus on winning with customers, striving for excellence, championing people, and doing the right thing.

Vibrantz is owned by American Securities, a leading U.S. private equity firm that invests in market-leading North American companies with annual revenue generally ranging from $200 million to $2 billion and/or $50 million to $200 million of EBITDA. American Securities and its affiliates have approximately $23 Billion under management and are based in New York with an office in Shanghai.

For more information, please visit www.vibrantz.com and www.american-securities.com

 

Location

Orrville, OH

 

 

Total Rewards

We offer comprehensive total rewards packages including base pay, variable incentive programs, 401K, medical, dental, vision, life & disability and variety of well-being resources that meet the needs of our diverse workforce. Union benefits are governed by the applicable collective bargaining unit agreement.

 

$18.08 - $22.60

 

Vibrantz is committed to maintaining pay transparency in accordance with applicable laws and best practices. Compensation for this position will be determined based on a combination of factors, including education, professional certifications, relevant experience, and other job-related considerations permitted by law.

 

Role Overview

The Customer Service Representative supports customer satisfaction by managing inquiries, processing orders, and ensuring timely and accurate communication. This role acts as the primary point of contact for customers, resolving issues and coordinating with internal teams to meet business and service expectations. The position plays a key role in maintaining strong customer relationships and ensuring smooth order-to-delivery processes.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly while maintaining professional and accurate communication.
• Process, modify, and manage orders, ensuring correct pricing, terms, and documentation.
• Coordinate shipments and track order fulfillment in alignment with customer expectations and business requirements.
• Maintain accurate records of customer interactions, transactions, and issue resolutions in system tools.
• Collaborate with cross-functional teams to resolve customer concerns and support continuous improvement initiatives.

Required Qualifications

• High school diploma or GED.
• At least 1 year of administrative or customer service experience.
• Strong communication and problem-solving skills with the ability to handle customer interactions professionally.
• Proficiency with computer systems, including CRM or ERP platforms.
• Ability to manage multiple tasks, prioritize effectively, and maintain accuracy in a fast-paced environment.

Preferred Qualifications

• Experience working in customer service within manufacturing, logistics, or industrial environments.
• Familiarity with SAP or similar ERP systems.
• Experience handling order management, billing, or shipment coordination processes.
• Ability to identify process improvement opportunities and enhance customer experience.