Patient Accounts Rep - Registrar - Rehab - Lincoln

Job Summary

Completes tasks for pre-registration, registration, data collection, reception, information distribution, payment and collections, obtaining consents and releases, insurance authorization and verification, and patient safety security system. Performs general clerical and office duties.

Essential Functions

• Gathers required information to schedule patients appropriately. Performs insurance pre-certification and authorization functions. Collects current insurance information and benefits, including co-payments and other patient payments at the time of service and manages the handling of money received into computer or paper system.
• Discusses financial responsibilities, expectations, and options with patient. Refers patients to appropriate customer service representative as needed in order to set up payment plans.
• Notifies new patients of out-of-network benefit limitations and non-coverage of therapy services before first appointment.
• Serves as liaison between clinical staff and third party payers for authorization and billing issues related to therapy services.
• Updates the medical record and computer when changes in financial information, authorization, diagnosis, or physician orders occur.
• Prepares charts and assures all signatures obtained. Answers department telephones, schedules appointments and coordinates patient orders and appointment with appropriate therapist or assistant.

Physical Requirements

Works in a fast paced office environment with frequent interruptions by telephone or by other employees. Work may require long periods of sitting and reaching in front of body to operate telephone, computer, copier and fax machines. Work requires the ability to lift documents or supplies weighing I-10 lbs. frequently, 11-20 lbs. occasionally, and 21-50 lbs. rarely. Work requires bending and pivoting to perform filing and office activities. Reaching overhead will be required occasionally. Essential work requirements include frequent use of fingers and both hands, speaking with clear diction, hearing and vision at close-up ranges (24 inches). Employee is responsible for working in a safe manner.

Education, Experience and Certifications

High School Diploma or GED required. Proficient typing and accurate spelling required. Experience with medical terminology, data entry, computer skills required. Knowledge of patient registration, insurance, and/or hospital billing preferred. Understanding of third party reimbursement and pre-certification preferred. Excellent communication skills and customer service required.

Atrium Health is one of the nation’s leading healthcare organizations, connecting patients with on-demand care, world-class specialists and the region’s largest primary care network. A recognized leader in healthcare delivery, quality and innovation, our foundation rests on providing clinically excellent and compassionate care.

We’ve been serving our community since 1940, when we opened our doors as Charlotte Memorial Hospital. Since then, our network has grown to include more than 40 hospitals and 900 care locations ranging from doctors’ offices to behavioral health centers to nursing homes.

Our focus: Delivering the highest quality patient care, supporting medical research and education, and joining with partners outside our walls to keep our community healthy.