Sr. ServiceNow Administrator

The Basics

We are looking for a Senior ServiceNow Administrator who has extensive experience in configuring, customizing, and maintaining ServiceNow applications and some experience and interest in development. Tanium is working on a new implementation of ServiceNow, you will be responsible for managing the ServiceNow platform, ensuring its availability, performance, and security once we go live. You will also work closely with business stakeholders, developers, technical architects, and business analysts to understand their requirements and provide solutions using ServiceNow best practices. Tanium and ServiceNow have recently partnered in pairing best in class automated endpoint management with the premier ITSM platform. This role will provide a unique opportunity to not only administer a newly implemented platform but also have an impact on bolstering the Tanium/ServiceNow “Better together” story. 

This is a hybrid position, which will require in person attendance several days each week in one of the following locations: Addison, TX; Bellevue, WA; Durham, NC; Emeryville, CA; or Reston, VA.

What you'll do

• Administer and support the ServiceNow platform, including incident, problem, change, service catalog, asset, configuration, knowledge, and reporting. 
• Perform system upgrades, patching, testing, and troubleshooting. 
• Develop and maintain workflows, scripts, business rules, UI policies, UI actions, notifications, and integrations using ServiceNow APIs. 
• Implement and enforce role-based access control, data security, and compliance policies. 
• Create and maintain documentation, training materials, and user guides. 
• Provide technical guidance to other ServiceNow administrators and developers. 
• Collaborate with internal and external teams to deliver ServiceNow solutions that meet business needs and expectations of the stakeholders. 
• Stay updated with the latest ServiceNow features, functionalities, and trends and provide recommendations for improvement and innovation 
• Configure and manage a mobile app using Mobile Studio 
• Manage the CMDB (Configuration Management Database) to ensure accurate and up-to-date information about the IT infrastructure. 

We’re looking for someone with

• Authorized to work in the US now and in the future.
• Bachelor's degree (or equivalent) in Computer Science, Information Systems, or related field. 
• At least 5 years of experience as a ServiceNow administrator, preferably in a large and complex environment. 
• Certified ServiceNow System Administrator (CSA).  
• Strong knowledge of ServiceNow platform, architecture, and functionality. 
• Proficient in JavaScript, HTML, CSS, XML, JSON, REST, and SOAP. 
• Experience with ITIL processes and frameworks. 
• Excellent communication, analytical, and problem-solving skills. 
• Ability to work independently and as part of a team. 
• Experience in Agile methodology and tools, such as Scrum, Jira, etc. 

About Tanium 

Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visit www.tanium.com and follow us on <