Commercial Biller - Patient Financial Services - FT Days (55377)

Job Summary:  Bills Commercial and some government payers (excluding Medicare, Medicaid, and Managed Medicaid) for Anderson Hospital, Community Hospital of Staunton,  Maryville Imaging, Anderson Surgery Center, and Anderson Home Care.  Works claim edits in Meditech and Claims Management (XClaim); and processes late and lost charges. Work queue in Meduit for insurance payer discrepancies. Also responsible for insurance discovery through FinThrive, and adding/fixing insurance payers as found/instructed. 

Service and Quality Standards:

Service

Is Customer focused

                Anticipates customer needs

                Adheres to customer service standards

Is Competent, caring and compassionate

                Treats coworkers and customers with dignity and respect

                Demonstrates competent, caring and compassionate behavior

                                to customers and coworkers

People

Is conversation conscious

                Assures confidentiality of patient and employee information

Is positive in interactions with others

Is courteous and respectful

                Promotes a harassment free environment

                Inspires the trust of others

Acts in accordance with hospital policies, meets the requirements of the Code of Conduct,   and identifies any conflicts of interest.

Quality

Is excellent in patient care and service

                Demonstrates multidisciplinary cooperation

                Assists in obtaining excellent satisfaction scores of feedback

Is safety conscious

                Demonstrates safety consciousness and supports safety initiatives

Is involved with improvement efforts

                Supports performance improvement

                Seeks ways to improve systems and services

                Shows commitment to improvement efforts

                Meets mandatory educational requirements

Growth

Is a loyal ambassador

                Demonstrates commitment to hospital mission and vision

Is active and involved

                Supports hospital initiatives

                Champions innovation and supports change

Is a positive role model

                Fosters team cooperation

Finance