Patient Access Representative 2

This is a full-time position working M-F hours could include (7am-3:30pm, 9am-5:30pm, 7am-5:30pm). Weekly earned wage access is an option for this position. 

Job Summary: The Patient Access Representative 2 will oversee registration activities to ensure efficient patient flow and department goals are met. You will report to the Manager.

 

Primary Tasks:

1. Establish, update, and correct patient chart information using eligibility guidelines.

2. Check patients in and out, answer phones, deliver messages, and contact patients regarding follow ups and missed appointments.

3. Verify insurance eligibility and assign referrals to the Benefit Coordinator.

4. Complete Medicare Secondary Payer questionnaire for Medicare patients.

5. Educate patients on health insurance, tribal membership, CDIB cards, Affordable Care Act, and VA benefits.

6. Scan documentation in Vista Imaging following policy.

7. Provide guidance and training to lower-level representatives.

8. Help with daily audits on assigned registration staff.

9. Other responsibilities as assigned.

 

Required Education and Experience: 

• Knowledge of HIPAA

• Knowledge of organization policies, procedures, and services

• Experience using medical terminology

• Three [3] years in a medical office setting

1.      You will establish, update, and correct patient chart information using eligibility guidelines. 2.      Check patients in and out, answer phones, deliver messages, and contact patients regarding follow ups and missed  appointments. 3.      You will verify insurance eligibility and assign referrals to the Benefit Coordinator. 4.      Complete Medicare Secondary Payer questionnaire for Medicare patients. 5.  You will educate patients on health insurance, tribal membership, CDIB cards, Affordable Care Act, and VA benefits. 6.      Scan documentation in Vista Imaging following policy. 7.      Provide guidance and training to lower-level representatives. 8.      You will help with daily audits on assigned registration staff. 9.  Perform other responsibilities as assigned.

·       Knowledge of HIPAA ·       Knowledge of organization policies, procedures, and services ·       Experience using medical terminology ·       Three [3] years in a medical office setting