Company

Federal Reserve Bank of Atlanta

The FRFS Enterprise has an exciting opportunity to be a part of the FRFS executive leadership team as the Chief of Payments Operations. In this role, the selected individual will report directly to the Chief Payments Executive and will be an integral part of the FRFS team establishing and executing the strategic goals for operating the U.S. payment systems that serve 9,000+ financial instructions, the U.S. Treasury, and touches nearly every U.S. household, tens of millions of businesses, and facilitates liquidity movement for both national and international financial markets. The FRFS Enterprise operates with a customer-first mindset, comprised of team members seeking to do the best work of their careers in pursuit of our important central bank mission.

We value the diversity of our people, ideas, and experiences and are committed to building an inclusive culture that is representative of the communities we serve.

About us

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via

FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®1, FedACH®, Check Services, and the FedNow® Service. FRFS operates as a fully integrated organization with groups dedicated to operations, technology, product and industry engagement, enterprise services, and one focused on the ongoing growth and development of the FedNow instant payment service. Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of financial institutions across the United States. Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.  

We seek leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation. To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community.  

Your role as Chief Payments Operations Officer

• Lead FRFS payments operations for FedACH, Checks, Wholesale (Fedwire Funds, Securities, and NSS)2 and FedNow.
• Create a vision for these FRFS payments operations to operate as a national function, continuously improving the customer experience, identifying and realizing efficiencies, implementing clear accountability of operational roles, and ensuring consistency of processes and procedures where appropriate. 
• Lead FRFS customer support operations to create a consistent, seamless, and service-centric support experience for FRFS customers.
• Support the product team, providing input into the product development pipeline and always looking for new ways to streamline and enhance customer experience.
• Directly lead, inspire, and mentor a highly matrixed and nationwide team. Develop and maintain an operational workforce with the appropriate mix of business knowledge, technical skills, and competencies that balance the agility required to achieve business objectives with ensuring operations are reliable, resilient, and efficient. Develop a plan to enable greater resource fungibility between operating areas.
• Work collaboratively with the FRFS senior leadership team to set investment priorities in alignment with future strategy, including tough decisions on efforts to de-prioritize.
• Closely partner with the FRFS Chief Information Officer (CIO) and FRFS Chief of Enterprise Services on all issues at the intersection of operations and technology, including investment prioritization, program management, technology capabilities, resiliency, and many others.
• Work with the FRFS leadership team to establish the business direction for, coordination between, and first line oversight of the operational and technical units that run and technically enhance the FRFS’s payments business on a day-to-day basis. In partnership with the FRFS CIO, develop data strategies and tools to enable real-time management visibility into the operational health of our payment systems, as well as how we manage, share, and safeguard the integrity of data across the organization.
• Maintain robust, effective business continuity and resilience processes to support