Customer Service Agent Curbside Taxi

Pay Range: $19.71 per hour

The pay listed is the hourly range or the hourly rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data

Benefit Information: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members| (Programa de Beneficios de ABM)

 

POSITION SUMMARY:

 

Generally responsible for assisting with coordinating the flow of taxicabs through the dispatch system at the SeaTac International Airport. Provides point of contact for public and maintains daily and monthly activity reports.

 

JOB DUTIES:

 

Generally responsible for assisting with coordinating the flow of taxicabs through the dispatch system at the SeaTac International Airport.  Job duties include; coordinate replenishment of taxis in holding lot, movement of taxis from holding lot to staging lot, provide assistance to patrons at taxi stands and passengers with special needs. Provide excellent customer service to all customers, including excellent customer service to the public calling operation’s public telephone number in dispatch.  When assigned to dispatch, provide the point of contact for coordinators, supervisors and managers for the daily activity reports. Document and report driver violations; verify driver eligibility to provide service at the airport and verify driver payments. Audit operation as required. Report any hazardous or unsafe conditions existing in the taxi work areas to management. Provide direction and answer questions from the traveling public. Maintain 2-way radio contact with appropriate sources. Other duties assigned.

 

EDUCATION / TRAINING / LICENSE(S) REQUIRED:

 

High School education or equivalent.

 

EXPERIENCE / JOB KNOWLEDGE:

 

Demonstrated customer service skills with a solid employment record and previous work experience in a fast-paced customer-oriented environment

 

COMMUNICATION REQUIREMENTS:

 

Must have good verbal English communication skills to assist customers in this customer service industry.   Communicates regularly with airport customers, taxi drivers, vendors, dispatchers and internal Supervisors.  To assure compliance with many state and federal employment notice requirements, it is expected that all Company employees read and understand English sufficiently to maintain a safe and lawful work environment.

 

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information,  visit www.abm.com.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law.  ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606.  We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
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