Technical Program Manager, Trust & Safety

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Technical Program Manager for Trust and Safety, you will lead programs that protect users, data, and the platform from abuse, fraud, and harmful activity. You will design and execute initiatives that prevent and detect threats, enforce policies, and improve platform integrity. Working closely with Engineering, Product, Security, and Legal teams, you will deliver cross-functional programs that strengthen trust, ensure compliance, and maintain a safe environment for all users.

 

This position is an individual contributor role reporting to the Senior Director, Security Strategy and Programs.

 

Responsibility

• Design, drive, deliver, and maintain end to end cross-functional programs to protect the platform from abuse, fraud, and harmful activity

• Partner with Trust and Safety, Security, and Data teams to establish monitoring systems that identify potential risks in real time

• Define and operationalize remediation strategies for detected threats, ensuring timely and effective response

• Help teams align on clear goals and outcomes by breaking down complexity and ambiguity

• Develop metrics and dashboards to track the effectiveness of safety initiatives and program outcomes

• Collaborate with engineering and product teams to integrate safety and abuse prevention measures into platform design

• Drive initiatives to proactively mitigate new risks and improve overall platform integrity

• Coordinate with legal, compliance, and policy teams to ensure programs align with regulatory and internal standards

• Establish and track program roadmaps, KPIs, and reporting to provide visibility to leadership and stakeholders

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 5+ years of experience in technical program management or equivalent, preferably in Trust Safety, security, fraud prevention, or platform integrity programs

• Bachelors or Masters degree in Technology or Computer Science or Cybersecurity

• Experience leading cross-functional programs in high-scale technology environments

• Experience with Trust Safety challenges, abuse detection, content moderation, and fraud prevention

• Experience defining monitoring metrics, KPIs, and operational dashboards

Preferred

• Excellent stakeholder management and communication skills

• Strong analytical and problem-solving capabilities, with experience using data to drive decisions

• Experience with real-time monitoring, alerting systems, and automated remediation tools

• Experience leveraging AI/ML or analytics for proactive abuse detection

• Ability to translate complex risk scenarios into structured programs with measurable impact

• Knowledge of regulatory and compliance frameworks related to user safety, privacy, and security

• Familiarity with regulatory and compliance frameworks (SOC 2, ISO 27001, GDPR FedRAMP, etc.)

• Ability to influence at senior levels and drive adoption of security-first principles across engineering and business teams

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

 

Based on applicable legislation, the below details pay ranges in the following locations:

 

Californi