Coordinator, Financial Wellness Coaching & Operations - Center for Financial Wellness - UTK

The Office of the Center for Financial Wellness at the University of Tennessee, Knoxville (UTK) invites applications and nominations for our Coordinator, Financial Wellness Coaching & Operations position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America’s best large employers, as recognized on the 2025 list.

 

The minimum starting salary for this position is $49,035. Final compensation will be determined based on the candidate’s qualifications and experience.

This is an on-campus position with some hybrid/remote work schedule flexibility.

Reporting to the Associate Director of the Center for Financial Wellness, the Coordinator of Financial Wellness Coaching & Operations is a key member of the Center for Financial Wellness (CFW) team, providing advanced financial wellness coaching while ensuring efficient day-to-day operations to support CFW’s mission. This role provides one-on-one and group financial wellness coaching to students, families, and alumni with a focus on loan debt reduction, repayment planning, debt management strategies, and long-term financial success.

The Coordinator advances the mission of the University and the Enrollment Management division by helping students make informed financial decisions that support persistence to graduation and prepare them for a confident transition into post-college life. This role will contribute to building a culture of lifelong financial wellness that supports academic and workforce success. 

This role oversees the day-to-day operations of CFW, including supervising and developing financial wellness coaches and student staff, coordinating workshops and outreach initiatives, and collaborating with campus partners to embed financial education across the student experience. The position demands both expertise in delivering advanced financial coaching on complex topics and strong organizational skills to ensure the smooth, high-impact functioning of the office. 

Required Education and Experience: 

Bachelor’s degree

• At least 2 years of experience in financial education, loan counseling, student services, or program coordination

• At least 1 year of experience training others (such as students, staff, etc.)

• At least 3 years of experience in customer service related field

 

Preferred Education and Experience: 

Bachelor’s degree in finance, business, education, student affairs, or related field 

• AFCPE or NFEC financial counseling/coaching certification (or ability to obtain within 12 months)

• Experience supervising student workers or managing peer programs

• Familiarity with higher education environments and student development theory

• Knowledge of campus 

• Experience using learning management systems (LMS). Experience in personal finance and/or financial planning

 

Required Knowledge, Skills, and Abilities: 

• Exceptional project management and time management skills

• Exceptional customer service skills and knowledge of basic service etiquette

• Exceptional oral (e.g., public speaking) and written communication skills

• Ability to work with software to develop learning modules

• Experience using learning management systems (LMS)

• Ability to write clearly, concisely, and correctly

• Ability to engage and interact effectively with people of all ages and diverse backgrounds; Ability to work as a team member

• Ability to analyze and interpret data and make independent decisions

• Ability to attend meetings, events, functions on and off campus and work weekends and evenings as required

• Ability to meet expectations in a fast-paced, dynamic, customer-oriented environment

• Highly motivated, focused, and results-oriented

• Basic knowledge of personal finance

• Demonstrate knowledge of federal and private student loan repayment programs, repayment options, strategies, and regulations

• Ability to manage multiple tasks, meet deadlines, and work independently