Hose & Coupling Senior Design Engineer

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.
 

When you join Caterpillar, you’re joining a global team who care not just about the work we do – but also about each other.  We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities.  We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live.  Together, we are building a better world, so we can all enjoy living in it.

The Product Support & Logistics Division (PSLD) is focused on enabling dealer capability to better serve customers.  The two arms of the division – Parts Operations and Global Service – partner closely with each other to enable parts availability and service success for dealers and customers with a focus on safety, quality, and efficiency.  Global Service is focused on maximizing customer uptime, satisfaction, and loyalty through world-class service execution, technical support, and digital enablement. We are supporting our dealers in turning Service & Technician excellence into customer confidence.

When you join the Dealer Service Tools organization, you will be joining a team of innovators, inventors, and doers. Our end-to-end team designs, validates, releases, and supports high quality tooling solutions for the entire Caterpillar product portfolio. We don’t just talk about progress and innovation; we make it happen! The results of our solutions can be measured by technician efficiency, safety, and job quality.

This Senior Design Engineer position in the Dealer Service Tools group is aligned to support Caterpillar’s Hose & Coupling Tooling but may be required to support projects from any area.  You will be responsible for both new product development and current product maintenance within the portfolio of tools that are used by our Dealer Technicians every day.  It’s critical to provide tools that enable our Dealer Technicians to maintain and repair our customers’ machines safely, efficiently, and effectively, supporting Caterpillar’s Services Growth goal.  This position will collaborate closely with the Hose & Coupling Product Group, as well as with internal partners (TIS, RPE, EDC-I) and suppliers, and utilizes the Building H lab for test and validation. The primary responsibility for the Dealer Service Tools (DST) Senior Design Engineer, aligned to Hose & Coupling Tooling, is to execute engineering projects that develop, test, and validate new Tooling products.  This role will coordinate New Product Introductions (NPI), and Maintenance activities which includes software updates and Product Support initiatives with all H&C Tooling suppliers to ensure continued availability of existing tools within the portfolio.  The position will also assist field product troubleshooting and issue resolution when required.

Additional Information:

• Location:  Peoria, IL (United States)
• Required Travel: Up to 15% (Domestic)
• Relocation Assistance Offered: None.
• US Work Sponsorship Offered: None.

What You Will Do:

• Execute structured NPI tooling development per Caterpillar standard practices while meeting time, cost, and quality goals.

• Develop Hose & Coupling tools needed to support machines across all Caterpillar product lines.

• Execute engineering projects supporting a portfolio of over 800 tools that are used by Technicians every day.

• Identify needs and develop specialty tooling which meets regulatory compliance for all regions.

• Collaborate with Hose & Coupling product group to support NPI, CPI and Maintenance requirements.

• Execute regulatory compliance projects that may require engineering design, supplier collaboration, new supplier identification, and inventory management.

• Develop Tool Operating Manuals and Tool Articles for use in Tool News and Tool Catalog.

• Support technical readiness for field-facing communications, including brochures and instructional videos.

• Collaborate closely with Procurement team and Suppliers.

• Provide technical support to address dealer inquiries from the DSN and process partners.

• Act as the Hose & Coupling