Community Food Pantry Associate

Status

Full-Time

Standard Hours per Week

40

Job Posting Category

Support Services

Job Posting Description

Responsibilities:

• Manage large daily volume of food pantry visitors and ensure organized entry into food pantry
• Exercise effective line management to ensure visitors maintain respectful behavior towards each other and staff
• Communicate requirements of intake process clearly and thoroughly to visitors ahead of registration
• Support the intake process by guiding visitors through check in and entering their information accurately into the digital intake system. Answer visitors’ questions and maintain a calm, friendly atmosphere
• Support multilingual visitors by offering translation help to ensure they fully understand available food options
• Ensure all visitors receive the appropriate food items in an organized and timely manner within a fast-paced environment
• Respond to dietary needs and preferences by offering safe and appropriate substitutions while maintaining fairness and inventory accuracy
• Monitor inventory levels throughout distribution periods and proactively inform supervisor of quantities to prepare for restock plans to prevent shortages
• Help receive and unload incoming food deliveries, ensuring products are handled safely and stored promptly
• Coordinate with delivery drivers to guide parking logistics and direct proper placement of goods to streamline unloading and storage

Requirements: 

• 1-3 years of customer-facing work experience is required.  Experience working with the public or in community-facing roles is preferred

Physical Requirements: 

• Frequently lifting and carrying objects weighing up to 50 pounds
• Frequently reaching and grasping objects at, above and below shoulder level
• Frequently stooping and bending, sitting and standing
• Regularly grasping and fine manipulation with hands

Experience: 

• Customer service and rapport-building
• Clear, effective, and open communication
• Collaborative teamwork
• Empathetic, patient, respectful, and culturally aware
• Second language proficiency preferred
• Foundational computer skills, including data entry and software navigation preferred

Office/Site Location

Jamaica Plain

Regular, Temporary, Per Diem

Regular

Remote Eligibility

Onsite Only

Pay Range

$19.06-$27.64 Hourly