Senior Manager, Business Operation

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions, and network systems. For more than four decades, Samsung has driven innovation, economic growth, and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services, and AI technology, we’re creating smarter, sustainable, and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

Position Overview

The Sr. Manager, Business Operations is responsible for ensuring that product availability aligns with forecasted demand, both in the mid-term and long-term. This position requires strong collaboration with Sales, Product, and Operations teams to generate accurate forecasts and effectively manage demand across all NC product categories. The Sr. Manager will be instrumental in driving demand planning, conducting in-depth data analysis, generating insightful reports, and implementing strategies to maximize sales while ensuring efficient supply chain management.

Role & Responsibilities

Demand Forecasting:

• Develop and maintain accurate sales forecasts for various timeframes, including short-term, mid-term, and long-term, utilizing a diverse range of forecasting methodologies
• Analyze historical sales data, conduct thorough market research, analyze competitor activities, and identify key trends that influence demand
• Incorporate seasonal fluctuations, promotional activities, and other relevant factors into demand forecasts
• Regularly review and update forecasts based on actual sales data and prevailing market conditions
• Conduct strategic demand management to maximize supply allocation for launch readiness within limited supply

Inventory Management:

• Monitor inventory levels across all sales channels and proactively identify potential stockouts or instances of excess inventory to maximize sales opportunities
• Collaborate closely with key stakeholders in the company to ensure on-time delivery and maintain optimal inventory levels
• Proactive demand operations to zero out part exposure before EOL

Collaboration:

• Work closely with sales, marketing, operations, and finance teams to ensure alignment of demand plans with overall business objectives, including target plan, market share, and KPIs
• Communicate demand forecasts and inventory plans to relevant stakeholders on a weekly basis

Data Analysis & Reporting:

• Analyze sales & inventory data, and market trends using data analysis tools
• Prepare regular reports that provide insights into demand forecasts, inventory performance, and KPIs

Skills and Qualifications

Minimum Qualifications

• Bachelor’s degree in Business, Supply Chain Management, Data Analytics, and 8+years of experience managing CPFR relationships in the telecommunications, technology, or consumer product goods industries
• Advanced proficiency in MS Excel functions, including experience with modeling and data analysis
• Ability to work independently in a fast-paced, multi-cultural environment
• Effective written and verbal communication at a professional level
• May require additional working hours beyond a normal schedule to meet high-stress, time-sensitive deadlines that can be both cyclical and dynamic
• Travel up to 15%
• Demonstrates a commitment to policies and procedures, which includes attendance, confidentiality, conflict of interest, and ethical responsibilities

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Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Ti